Blog - UST
December 14, 2016
7 Simple Steps to a Well-Balanced Work Life
December 06, 2016
HR Question: Handling Employee Requests for Steep Pay Increases
December 02, 2016
Effective Executive Onboarding
Organizations can spend several months and significant resources searching for and interviewing a new executive leader. Yet, after the position is filled, the onboarding process often does not receive the same level of effort and energy as the hiring process which leaves new leaders vulnerable - a costly risk for any organization but more so for a nonprofit whose funds are already limited.
November 29, 2016
Tips for Handling Employee Pay Issues Caused by Mother Nature
November 23, 2016
[Podcast] Mergers & Acquisitions for Nonprofits
Podcast Description: This podcast breaks down the difficult questions that surround a company acquisition and provides expert information on how to plan ahead, manage expectations, and how to support the people within organization during this difficult time.
BDO USA, LLP is known primarily as an accounting firm. The Management Advisory team supports organizations that are going through or considering change and focus on helping organizations identify the right technology for their needs by transforming their business. In addition, they help to plan and implement mergers and acquisitions for organizations across the globe. To learn more about BDO USA, visit their website at www.bdo.com.http://www.chooseust.org/enews
November 18, 2016
What is the General Consensus of the Nonprofit Workplace?
In line with a recent Bridgespan report, the 2015 UST Nonprofit Employee Engagement & Retention Report revealed that nonprofit employees have a high level of job satisfaction and engagement—with 85% of non-supervisory respondents reporting being “Satisfied,” “Highly Satisfied” or “Extremely Satisfied.” The Bridgespan Report, which was based on a Leading Edge “Employee Engagement Survey” specific to Jewish nonprofits, showed us that there are striking similarities with nonprofit organizations in general when it comes to employee engagement regardless of sector.
Both reports show that employees are motivated first by the organizations mission. Having a clear understanding of how employees work directly contributes to advancing the company mission is key to job satisfaction and can be fostered by reinforcing a culture with mission-based accomplishments.
In descending order, the Bridgespan report listed management practices, work-life balance, advancement opportunities and good leadership as ways to keep employees engaged. This information aligns with the UST survey results that ranked job satisfaction factors as culture, flexibility, a sense of purpose in work and benefits.
It’s imperative that nonprofit organizations continue to educate themselves on the latest engagement and retention strategies. By defining your organization’s core values, communicating them regularly, establishing rewards for demonstrating them, and ensuring they are part of an employee’s experience from the interview all the way through their career will help to foster a more positive workplace culture at your nonprofit,
Want to learn more about the latest nonprofit turnover and employee engagement trends? Get your free copy of the “2015 UST Nonprofit Employee Engagement & Retention Report” today.
November 16, 2016
Ready or Not, Here Comes Change
UST helps nonprofits efficiently manage such risk through its industry-leading HR Workplace—a cloud-based compliance library that keeps you up-to-date on urgent regulatory changes that can impact your nonprofit’s operations.
Rather than wading through thousands of internet search results, UST participants can readily view which laws are applicable to them by utilizing the HR Workplace’s state-specific search engine. Additionally, the newly added compliance calendar automatically notifies employers of key filing deadlines at both the state and federal level.
Wouldn’t you like the confidence that comes with having the latest regulatory requirements, specific to your nonprofit, at your fingertips?
To test-drive the most popular HR tools, including the live HR hotline, employee handbook builder and compliance calendar, you can sign up for a free 30-day trial today.
If you’re a 501(c)(3) with 10+ employees, submit a free Unemployment Cost Analysis online and find out whether UST can help your nonprofit avoid costly legal fees and save significantly on administrative costs for 2017. For more information, contact a dedicated UST cost advisor at 888-249-4788.
November 09, 2016
Nonprofits Win 84% of Protestable Unemployment Claims with UST
With the expert guidance of a dedicated unemployment claims advisor, UST participants avoid missing deadlines and making significant claims overpayments.
Santa Barbara, CA (November 8, 2016) – The Unemployment Services Trust (UST) today announced that 84% of protestable unemployment claims are won by program participants—an astounding 8% increase since 2012. Because every UST member is assigned a state-specific claims representative, who’s well-versed in the latest unemployment laws and claims filing protocols, these nonprofits are able to contest avoidable claims costs and funnel their savings back into mission-driven initiatives.
501(c)(3) organizations are allowed by federal law to opt out of the state tax system, and instead pay only for the unemployment benefits claimed by former employees. Although these nonprofits no longer share in the excess costs of state taxes that subsidize for-profit employers, they must properly manage their unemployment claims to meet deadlines and avoid costly penalties. UST’s devoted claims representative helps 501(c)(3) employers stay on top of every claim by organizing documentation, protesting improper claims, and providing on-demand support.
“Managing unemployment claims can be both a confusing and draining process, especially for nonprofits that often lack the employee bandwidth to efficiently track their claims,” said Donna Groh, Executive Director of UST. “By providing our members with claims experts, who walk them through everyday best practices for managing claims from start to finish, our participants are left with a worry-free process and more cash in their pockets.”
In addition to receiving expert claims advice, UST participants possess exclusive access to a robust list of claims management resources, including 100% claims representation at hearings, audits of state charges, consultations for strategic staff planning, e-Filing capabilities, and online interactive training—all of which are designed to lower unemployment costs and alleviate paperwork burdens.
In just 4 years, the number of claims protested by UST members has increased by 5%, leading to more wins and more money for the nonprofit sector. Compared to the national average cost of an unemployment claim, UST members experience an average of 55.8% in savings per claim.
If you’re a 501(c)(3) nonprofit with 10 or more full time employees, submit a free Unemployment Cost Analysis form by November 15 to find out if UST can help reduce your unemployment liability for 2017.
November 08, 2016
Important Information about Affordable Care Act Reporting for 2016
If you are an applicable large employer (ALE) that employed 50 or more full-time or full-time equivalent employees during the current reporting year, you must report to the IRS whether or not you did or didn’t offer healthcare coverage by completing Form 1095-C and 1094-C.
The requirement to report enrollment information on each covered individual, including dependent names and SSNs, only applies to employers that self-fund a minimum essential coverage health plan (e.g., major medical, PPO, HDHP). For an ALE, the self-funded plan enrollment information is reported in Part III of Form 1095-C while a “small” (non-ALE) employer reports the information in Part IV of Form 1095-B.
You can review a copy of the IRS proposed regulation on TIN solicitationhere.
This article was adapted from ThinkHR, powering the UST HR Workplace provided to UST members at no additional cost. Get answers to your HR questions and sign your nonprofit up for a free30-day trial.
November 04, 2016
5 Ways to Get Involved in Nonprofit Awareness Month
November 04, 2016
Employers Maintain a Strong Pace of Hiring
Total nonfarm payrolls rose by 161,000 in October while the unemployment rate dipped slightly from 5 percent in September to 4.9 percent. The number of unemployed also dipped in October to 7.8 million. The revision in numbers for both August and September, reflect an additional 44,000 employment gains, bringing the monthly average over the last three months to 176,000.
Employment continued to trend up in health care (+31,000), professional and business services (+43,000), and financial activities (+14,000). Combined, these three industries have filled over 100 thousand positions this year. Employment in other major industries, including mining, construction, manufacturing, wholesale trade, retail trade, transportation and warehousing, information, leisure and hospitality, and government, changed little over the month.
The number of long-term unemployed (those jobless for 27 weeks or more) was unchanged at 2.0 million in October and accounted for 25.2 percent of the unemployed.
Average hourly earnings climbed an additional 10 cents to $25.92 with an annualized increase of 2.8 percent. Wage growth is at its strongest point right now with the employment-to-population ratio reaching 78.2 percent, a level it hasn’t reached since 2008.
Employment gains have remained steady since the recession ended providing a rise in earnings in recent years which solidifies a rate increase before the end of the year. Some, however, are suspecting that the outcome of Tuesday’s election may ultimately affect that action even further.
November 02, 2016
[On-Demand Webinar] Is Your Nonprofit Ready for the New Overtime Rule?
Presented by ThinkHR, this 60-minute webinar recording provides additional insights into employer compliance with this rule as a follow-up to the webinar conducted back in May. Learn about the common concerns employers face as well as other employment issues that this rule may cause.
By watching this webinar recording, you will learn:
- The impact these changes may have on employee benefits such as health, disability and life policies as well as 401(k) plans and paid time off programs
- Employer work rules, including overtime, tracking time and attendance and telecommuting programs
- The affect that changes in classification may have on travel pay, meal and rest breaks, and training/development time
- Employee communications tips and strategies
Throughout the presentation, ThinkHR’s compensation expert, Renee Farrell, will share examples of calculating the costs involved with the final rule, including cost of overtime versus increasing salaries, and share ideas for controlling overtime costs.
Watch the on-demand presentation here: http://bit.ly/overtime-rule-2016
Want access to a live HR hotline and additional webinar opportunities? Visit www.chooseust.org/thinkhr/ and sign up for a FREE 30-day trial of the UST HR Workplace, powered by ThinkHR.
November 01, 2016
Use It or Lose it: Nonprofit Deadline to Exercise Exemption for 2017
October 29, 2016
So Your Nonprofit has Strong Leaders…Now What?
October 27, 2016
HR Question: Bonus and Employee Leave
October 27, 2016
UST Earns a 95% Satisfaction Rating from its Nonprofit Membership
Survey of 2,100 nonprofits reveals that 95 percent of UST members would recommend UST as the preferred unemployment claims management solution for 501(c)(3)s.
Santa Barbara, CA (October 27, 2016) – The Unemployment Services Trust (UST) today announced that 95 percent of its program participants would recommend UST to their fellow nonprofits for the program’s extensive cost-saving resources. Having recently added outplacement services to its list of member benefits as well as increasing education-based webinar opportunities, UST attributes this high net promoter score to its evolving customer service model.
Under federal law, 501(c)(3) employers have the exclusive ability to opt out of their state’s unemployment tax system and instead pay only for the unemployment benefits claimed by former employees. UST helps nonprofits exercise this unique tax exemption status in a safe and cost-effective manner by delivering the latest workforce solutions that ensure HR compliance, reduce cumbersome paperwork tasks and mitigate unemployment claims overpayments.
“We are constantly fine-tuning the UST program to address the sector’s current pain points and shifting needs in managing HR and unemployment liability,” said Donna Groh, Executive Director of UST. “We couldn’t be more pleased to know the vast majority of our membership is very satisfied with our service, and honored that they would recommend our program to their peers.”
UST offers an extensive list of member benefits, which includes a live HR hotline, online employee handbook builder, 100% representation at unemployment claims hearings and e-Filing capabilities—helping to streamline day-to-day tasks and keep more money in the nonprofit community.
Most nonprofits have a November 30th state deadline to opt out of the unemployment tax system for 2017. UST encourages 501(c)(3) organizations, who have yet to benchmark their unemployment costs, to submit a free Unemployment Cost Analysis form by November 15 to find out how they may benefit from the UST program.
October 25, 2016
How to Distinguish Independent Contractors vs. Employees
Performing small business payroll can be both difficult and critical to effectively avoiding the all-too-tricky claim type, “independent contractor vs employee.”
Nonprofit employers must take the time to learn the distinguishing characteristics of an employee of an organization and an independent contractor, who are self-employed individuals. If and when you make a mistake when classifying these two worker categories, not only will this mix-up lead to high penalties, but you may have to outsource for payroll assistance—costing your organization both valuable time and money.
In general, here’s how you differentiate the two workers:
- Employee – anyone who performs services and the company can control what is done
- Independent Contractor – anyone who performs services and the company only has the right to control the result of the work and not the means and methods of accomplishing the result
To avoid overpayments, rework for the employer and state, and potential investigations from the IRS, employers should use either the ABC Test or the Common Law Test to determine whether a worker is an employee or independent contractor.
Both tests are designed to readily identify the worker-employer relationship, focusing on how much control the organization has over a worker and the work accomplished. Check out both the ABC Test and Common Law Test here to ensure your nonprofit’s compliance.
This article was adapted from Equifax Workforce Solutions, UST’s dedicated unemployment claims administrator.
UST members receive exclusive access to an online claims dashboard, e-filing capabilities, a state-specific claims representative and 100% representation at unemployment claims hearings. To find out if your nonprofit qualifies for the UST program, fill out a free Savings Evaluation today or call us at 888-249-4788.
October 22, 2016
D.C. Behavioral Health Association Joins Forces with the Unemployment Services Trust (UST) to Help Nonprofits Save on Unemployment Costs
The Unemployment Services Trust (UST) is pleased to announce its new affinity partnership with the District of Columbia Behavioral Health Association. The D.C. Behavioral Health Association has chosen to pair up with UST to help their member organizations reduce unemployment costs and direct more funds toward mission advancement objectives.
October 21, 2016
HR Question: Time Off for Voting
Question: Is there a federal law that requires employers to provide employees with a certain amount of time off for voting?
Answer: Currently, no federal law requires employers provide employees with time off to vote. However, most states require employers to allow voters time off to vote and prohibit employers from disciplining or terminating employees for taking time off to vote.
For instance, according to Cal. Election Code §§ 14000 – 14003, if a voter does not have sufficient time outside of working hours to vote at a statewide election, the voter may, without loss of pay, take off enough working time that, when added to the voting time available outside of working hours, will enable the voter to vote. However, no more than two hours of the time taken off for voting may be without loss of pay. The time off for voting will only be at the beginning or end of the regular working shift, whichever allows the most free time for voting and the least time off from the regular working shift, unless otherwise mutually agreed. If the employee, on the third working day prior to the day of election, knows or has reason to believe that time off will be necessary to be able to vote on election day, the employee must give the employer at least two working days’ notice that time off for voting is desired, in accordance with the statute.
Finally, no less than 10 days before every statewide election, every employer must keep posted conspicuously at the place of work, if practicable, or elsewhere where it can be seen as employees come or go to their place of work, a notice setting forth employee voting leave rights.
Q&A provided by ThinkHR, powering the UST HR Workplace for nonprofit HR teams. Have HR questions? Sign your nonprofit up for a free 30-day trial here.
October 19, 2016
Exercise Your Nonprofit's Tax Exemption for 2017
Get your FREE Unemployment Cost Analysis today!
For most 501(c)(3) organizations with 10 or more employees, November is the month to exercise their state unemployment tax exemption for an effective date of January 1, 2017.
What does that mean? Well, by federal law, 501(c)(3)s are allowed to opt-out of paying taxes into their state unemployment tax fund, and instead only reimburse the state if and when they have an actual unemployment claim, dollar-for-dollar.
It can be a savings opportunity for many nonprofits who have lower claims than what they pay in state unemployment taxes—which are often driven up by for-profits and other companies that go out of business, as well as state fund deficits and improper payments made in error.
The Unemployment Services Trust (UST) performed more than 400 free unemployment tax savings evaluations for nonprofits with 10 or more employees in 2015, finding a total of $6,022,190 in potential unemployment tax savings if they were to exercise their exemption and join the UST program instead.
But time is running out to benchmark your nonprofit’s unemployment costs and opt out of the state unemployment tax system. Most states have a December 1st opt-out deadline, so UST needs all unemployment cost analysis forms submitted before Nov 15th at the latest in order to meet the state deadline.
You can view your state’s unemployment tax exemption deadline here: www.chooseust.org/state-unemployment-tax-opt-out-deadlines-for-nonprofitsUnfortunately, if a nonprofit misses the state deadline, they have to wait until the following year to exercise their exemption and join the Unemployment Services Trust. So if you or a nonprofit you know has not exercised their exemption, be sure to share the free cost analysis form before the Nov 15th deadline: www.chooseust.org/request-a-savings-quote
October 17, 2016
[Podcast] Building Capacity and Strengthening Culture
Through the Noise interviewed Elizabeth Scott, CEO of Brighter Strategies, to help nonprofit employers improve their overall effectiveness by building their internal capacity. Listen below or check out the full library of podcasts.
Podcast Description: This podcast emphasizes the importance of harnessing the emotional intelligence of staff members so that organization can do the most with what they have. Dr. Elizabeth Scott aims to provide thought leadership and high value organizational development consulting in an effort to strengthen the nonprofit sector.
Brighter Strategies is a non-profit consulting firm that works with non-profit organizations as a “thought partner” to help build capacity and make the most of their greatest asset—their human capital. To learn more about Brighter Strategies, visit their website at www.brighterstrategies.com.
To stay up-to-date on the latest best practice tips and cost-saving ideas just for nonprofits, sign up for UST's monthly eNews: http://www.chooseust.org/enews
October 13, 2016
Webinar: New Accounting Standards Nonprofits Need to Know
In this 60-minute webinar, Jay Azar, Director of Not-for-Profit Practice Services at Lindquist, LLP, talks about how your organization can begin to prepare your accounting and financial reporting systems for these important changes.
Some of the topics discussed include:
- Displaying the current three fund categories of Unrestricted, Temporarily Restricted and Permanently Restricted funds has changed to two fund categories of “Funds Without Donor Restrictions” and “Funds With Donor Restrictions.”
- Requiring the use of a classified balance sheet and allowing for display of assets with limited use.
- Requiring that information provided about expenses for the period will be presented both by functional and natural classifications for all not-for-profits.
After watching the presentation, you'll feel more confident and prepared for handling the accounting and financial reporting processes at your nonprofit.
Watch the webinar on-demand now.
This webinar series is part of UST's efforts to educate the nonprofit sector. Sign up to receive UST's monthly eNews for more free learning opportunities just for nonprofits like you!
October 11, 2016
Job Growth Remains Solid
Total non-farm payrolls increased by 156,000 in September which was lower than the expected 176,000. So far this year, job growth has averaged 178,000 per month, compared with an average of 229,000 per month in 2015. The unemployment rate ricked slightly upwards to 5.0 percent and the number of unemployed, at 7.9 million, changed little. Both measures have shown little movement since August of last year.
Job gains occurred in professional and business services with 67,000 new positions while health care added 33,000 jobs and food and bar services added 30,000. Retail trade continued to trend up over the month with an addition of 22,000 jobs.
Mining employment was unchanged in September and employment in other major industries, including construction, manufacturing, wholesale trade, transportation and warehousing, information, financial activities, and government, showed little change over the month.
The number of long-term unemployed (those jobless for 27 weeks or more) accounted for 24.9 percent of the unemployed population and remained unchanged at 2.0 million. Both the labor force participation rate, at 62.9 percent, and the employment population ratio, at 59.8 percent, were unchanged in September.
Average hourly earnings for all private non-farm employees rose by 6 cents to $25.79. Over the year, average hourly earnings have risen by 2.6 percent.
The Federal Reserve is looking to get rates back to normal and there is implication that could happen in December so this report comes at a critical time. With the presidential election, however, there may be further postponement.
October 08, 2016
8 Simple Nonprofit Cost Cutting Ideas
October 04, 2016
Nonprofits Receive Over $6.5 Million in Cash Back From UST
UST R ewards 431 Members for Successfully Lowering Their Anticipated Unemployment Claims within the Last Year.
Santa Barbara, CA (October 4, 2016) – In an era when nonprofits are struggling to stretch their budgets, the Unemployment Services Trust (UST) today announced it is pleased to disperse $6,664,166 to 431 of its program participants. The agencies receiving the funds have demonstrated prudent management of their unemployment costs resulting in a return of funds back to the organizations. This brings participant savings over the past year to a whopping $34,980,275.96 in claims savings, audited state returns and cash back.
501(c)(3) organizations have the exclusive advantage of opting out of their state's unemployment tax system and instead paying dollar-for-dollar for only their former employees claims. Excess payments made into the state tax system are not refunded to employers. UST, however, provides cash back when an organization has had a positive claim history and has reduced its unemployment claims lower than initially anticipated, while also staying well-funded for future claims.
“It’s incredibly rewarding to be able to give money back to these organizations whose core mission objectives are geared towards serving their communities,” said Donna Groh, Executive Director of UST. “It allows them the funds to further expand their programs in areas where otherwise they might not have been able. In a way we’re helping to invest in the future of each nonprofit organization participating in the Trust and that’s a great feeling.”The largest nonprofit unemployment trust in the nation, UST helps 501(c)(3) organizations nationwide save time and money through a host of workforce management solutions that include - unemployment claims management, cash flow protection, HR Workplace assistance, outplacement services and more. The company services nonprofits from all sectors with 10 or more full-time employees. UST encourages nonprofits that are currently tax-rated or direct reimbursing on their own to review their options as they may be over-paying.
September 28, 2016
4 Ways to Keep Your New Hires from Quitting
From day one and onward, nonprofit employees look to training to feel capable at their job… and valued. Do you offer them that opportunity?
According to the 2015 Nonprofit Employee Engagement and Retention Report, organizations with high turnover also tended to have fewer training opportunities for employees—so providing new hires with the right tools at the right time is extremely important for retaining good-fit employees.
Employees want to feel like they’re making a contribution, and being trained on the job is a critical part of employee development and reinforcing their sense of worth. But in last year’s study, 29% of nonprofit respondents reported that they received NO onboard training, and about 1/3 said they got only 1-2 weeks.
Longer onboard training for new employees was linked to 1) lower turnover, 2) higher levels of employee job satisfaction, and 3) a lower likelihood of employees planning to quit in the next year. Organizations with 90-day onboarding strategies had the highest employee engagement. And when a company implements a successful onboarding program, they experience 54% greater productivity and 50% greater retention.
Here are 4 simple ways you can implement training at your nonprofit:
- Peer training: This is a cost-effective way to onboard and helps develop comradery.
- Written procedures and Employee Handbooks: These are critical to smooth transitions, and a handbook is also a way to document rules for when progressive discipline is necessary.
- Online Training: There are lots of courses available at an affordable cost. Check out Lynda.com, or you can administer courses to employees via UST’s HR Workplace training platform for less than $100/month for the whole organization.
- Conferences and seminars: In-person training helps employees network and bring knowledge of best practices in your sector back to your organization.
Overall, onboarding new employees (especially supervisors) can help them feel welcome and prepared to do their best. Ongoing training is a great way to develop skills, maintain goodwill among employees and keep your new hires from packing up their desks.
Discover a few other top reasons your employees might be headed for the door. For a limited time, download UST’s 2016 report, 6 Reasons Your Nonprofit Employees QUIT, and learn how you can improve your organization’s employee management strategies.
September 23, 2016
Recruiting Difficulty and Skills Shortages
HR professionals across all industries have been expressing concern over the difficulty in recruiting qualified job candidates for some time but with a lower number of applicants actually applying, the task of locating individuals who possess the needed skills, experience and educational credentials, is becoming even more challenging in the current day.
The fact that organizations are saying they have had more difficulty filling full-time regular positions in the last 12 months than in previous years is a sign that conditions have changed. The top cited reasons - lack of sufficient work experience and job skills among job candidates, more competition from other employers and a lower number of applicants’ altogether.
A skills shortage occurs when there are not enough people with a particular skill to fill the needed number of positions within a particular occupation. Some basic skills shortages are writing, basic computer skills, reading comprehension and mathematics. And applied skills shortages are critical thinking and problem solving, work ethic, written communication and leadership. With that said, the most difficult positions to fill were for high-skilled medical (nurses, doctors, specialists), scientists and mathematicians, skilled trades (electricians, carpenters, machinists), engineering and architecture, IT/computer specialist (analysts, developers, programmers) and executives. Basic and applied skills are not only critical but necessary in order to build a foundation for a strong and stable workforce.
Many organizations have had to have their training budgets increased in order to fill the gap between qualified candidates and or training existing employees. While online training courses have become the most utilized option, many employers are still utilizing conferences and professional workshops and on the job training. Investing in education and training should be viewed as a way to meet skills shortfalls.
Though many organizations are utilizing social media and collaborating with educational institutions as recruiting strategies, the most effective strategies have been using a recruitment agency and training existing employees to take on hard-to-fill positions.
Organizations need not to only focus on finding and retaining highly skilled employees but also need to consider how they are going to develop the next generation of organizational leaders as the current workforce ages and the highly experienced and skilled workers retire. Making sure employees are not at risk of burnout will also be critical, taking into consideration that when they’re unable to fill some positions, their existing staff may be forced to do more with less.
September 14, 2016
HR Question: Employee Engagement Surveys
Question: What are some tips for developing and conducting an employee engagement survey?
Answer: An employee engagement survey can be a great tool to check the temperature of your culture. When done right, the survey can help you understand the needs of your employees, which in turn benefits productivity, job satisfaction and supports employee retention. It is also an excellent tool to help you calibrate the quality of your leadership as well as your employee relations and talent management programs.
Before you start, however, ensure that the management team is ready to act on the critical feedback you’ll get. Then decide what it is you need to know. Do you want to better understand how your employees view their relationship with management, understand and support the company’s strategic direction, or learn what aspects of their work environment, compensation and benefits, work assignments, and opportunities for learning and advancement are working (or not working)?
Next, determine how you will create, disseminate, tabulate, and communicate the survey process and results. If you’re creating your own survey, consider gathering employees from different areas of the company to formulate the survey questions and include them in the employee communications process to encourage participation. This team can also be instrumental in reviewing the survey results and providing feedback about how those results should be communicated and acted upon.
Another option is to use one of the many online engagement survey tools available in the marketplace. While the questions may not be as personalized to your company issues, you can get the surveys, along with the tabulated results, done quickly.
If you do create the survey in-house, consider these best practice tips:
- First, determine whether the survey identifies the respondents. Confidential surveys typically yield higher response rates and include more candid feedback. With these surveys, be sure to include department or other group data to assist you later in analyzing feedback and specific action items that may be tied to one group. The decision to include identifying information is generally tied to the level of openness and trust in an organization’s culture.
- Ask relevant questions. Ask questions that employees can — and want to — answer about their employment relationship with the company.
- Make it simple and easy to complete. Keep the survey short. Employees may not take the time to complete a lengthy survey with in-depth questions. Save those types of questions for the follow-up action planning.
- Provide an open comment area. Give employees an opportunity to comment at the end of the survey and add any additional information not covered by the questions.
- Make the results actionable. Follow up on survey results so employees know they are heard and appreciated.
Encourage participation by using incentives or contests. With more feedback, you’ll have a better picture of your employees’ engagement level. Train your leaders so that they are prepared to use the survey feedback as a gift to improve performance and have productive feedback and performance improvement planning sessions.
Most importantly, don’t ask for employee feedback unless you are willing to do something with the results. Your employees will expect you to implement changes and take action. Let them know how much you value and respect them by listening and acting on their opinions and ideas.
Q&A provided by ThinkHR, powering the UST HR Workplace for nonprofit HR teams. Have HR questions? Sign your nonprofit up for a free 30-day trial here.
September 12, 2016
Webinar: Onboarding Tips to Start the Employment Relationship Right
By implementing a more robust onboarding process that introduces new team members to the company, their jobs, their co-workers and helps them better understand what the company expects from them, new hires will contribute more quickly in their jobs and are likely to stick around longer.
Presented by ThinkHR, this 60-minute webinar is designed to spark your creative juices to design a more productive and meaningful employee onboarding experience with elements that are simple, fun and tie to your company culture.
In the session, you will learn:
- Why new hire orientation programs need to change
- How to reset the new hire orientation focus to reimage the employee onboarding experience
- What tools you may already have available to use for your program, including your goal-setting, performance management and employee development processes
- How technology and training enhances the onboarding experience
Throughout the presentation, Dan Riordan, President & COO of ThinkHR, will share tips and key findings with you and answer any additional questions you may have.
When: Tuesday, September 20th at 8:30 PDT / 11:30 EDT
Visit www.chooseust.org/thinkhr/ to sign up for a free 30-day trial of the UST HR Workplace, powered by ThinkHR.