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We are pleased to announce that TALX Corporation, the third party unemployment claims administrator for UST, has changed its hearings process from “attend per request” to “attend all” for all UST members.

After reviewing data about improved win rates and how the education provided during the process of working with a hearing representative helps further reduce UI costs, the Trustees of UST elected to add this enhanced level of service on June 4th.

A part of the Appellate division, hearing representatives at TALX have an average of 12 years unemployment claims experience and receive a significant amount of training on the nuances of individual state laws and requirements. As such, utilizing a hearing representative provides UST’s members with substantial leverage while planning and preparing for a claims hearing.

Available as a consultant before a claims hearing, and as a representative during the hearing, the hearing representative will assist UST members in:

  • Determining proper witnesses
  • Gathering and submitting documents to the right stakeholders
  • Explaining the hearings process
  • Reviewing with members the type of judge has been assigned to each hearing
  • Preparing members for what to expect during the hearing
  • Addressing direct questions to witnesses
  • Objecting to the Claimant’s cross examination of witnesses
  • Cross examining the Claimant
  • Making closing statements to the judge on behalf of UST members

Although members can elect to not have a hearing representative work with them throughout the claims process, data has consistently shown that while employers who represent themselves have a 57.4% win rate, employers who use a TALX hearing representative throughout the claims hearing process increase their win rate to 72.3%.

While in the past it was necessary for members to request a hearing representative, this upgraded service is now the UST standard and is a benefit of your UST partnership at no additional charge.

For questions or further information about these changes, please contact your TALX Account Manager Garry Koch at gkoch@talx.com or at (614) 658-3007.

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11/08/17 2:33 AM

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Privacy Policy

Privacy Policy and Terms of Use

UST maintains a secure site. This means that information we obtain from you in the process of enrolling is protected and cannot be viewed by others. Information about your agency is provided to our various service providers once you enroll in UST for the purpose of providing you with the best possible service. Your information will never be sold or rented to other entities that are not affiliated with UST. Agencies that are actively enrolled in UST are listed for review by other agencies, UST’s sponsors and potential participants, but no information specific to your agency can be reviewed by anyone not affiliated with UST and not otherwise engaged in providing services to you except as required by law or valid legal process.

Your use of this site and the provision of basic information constitute your consent for UST to use the information supplied.

UST may collect generic information about overall website traffic, and use other analytical information and tools to help us improve our website and provide the best possible information and service. As you browse UST’s website, cookies may also be placed on your computer so that we can better understand what information our visitors are most interested in, and to help direct you to other relevant information. These cookies do not collect personal information such as your name, email, postal address or phone number. To opt out of some of these cookies, click here. If you are a Twitter user, and prefer not to have Twitter ad content tailored to you, learn more here.

Further, our website may contain links to other sites. Anytime you connect to another website, their respective privacy policy will apply and UST is not responsible for the privacy practices of others.

This Privacy Policy and the Terms of Use for our site is subject to change.