Entries with Content Pillar: Nonprofit Management

Through the Noise recently spoke with Jeff De Cagna, Executive Advisor at Foresight First LLC, to discuss the way you think about board recruitment, management, and collaboration. Listen below or check out the full library of podcasts here.

Podcast Description: This podcast discusses how nonprofit organizations might be missing a crucial opportunity for growth and relevance by underutilizing their boards. Jeff De Cagna is an author, speaker and advisor for associations and non-profit organizations across North America and around the world with decades of experience under his belt.

Foresight First LLC is a governing orientation that provides actionable insights on plausible futures by challenging association and non-profit boards to deal productively with the past so they can focus their attention on the future and pursue the generative work of transformation. To learn more about Foresight First LLC, visit their website at www.foresightfirst.io.

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You may think that a decent wage and working for a mission matters most to nonprofit workers, but there are key things that the best nonprofit employers do to give their staff that extra boost – helping retain them longer and providing a more satisfactory workplace.
Here are our top 5 organizational traits that make a nonprofit the best place to work:

1. Give them room to grow. Employees need to know their duties and their responsibilities are recognized, and that there is a clear path to growth. Recognizing those employees that are eager to take on more can help you craft an upward moving path for them. And remember it’s okay to ask! What do they see themselves doing? What can they offer? Letting them feel involved in their own future gives them confidence in themselves and their leaders.

2. Have mentors. The next leaders are already in our midst. Giving them the tools they need – direct from the experts – is pertinent to maintaining a strong nonprofit sector. Who’s better than leaders within your own organization to provide this? Sometimes assigning a formal mentor to an employee is necessary to build this type of relationship. Consulting with your executives and even executives at other organizations as to who they can stand by and provide career direction, might just open some doors to some true talent development.

3. Ensure a fair workplace. Limited HR staff often means nonprofits are “winging it” when it comes to applying workplace rules. But are the rules fair, and more importantly, do they follow the law? You might think closing the office for a week during Christmas is okay if you require employees to work Saturdays leading up to the holiday (this is a true story), but that would be classified as overtime and not paying them appropriately could cause a damaging lawsuit for your organization. Wrongful terminations are another big source of costly legal exposure.

4. Train your managers to be the best. Employee satisfaction often starts with having the right guidance. Training your managers to be great managers helps provide the framework for the entire organization. People often leave managers, not companies… and because good leaders aren’t born (they’re created), providing leadership education and management-skill training is vital to helping build the leadership an organization needs to retain employees. UST offers 200+ free online training courses for managers and employees when you join the UST Program, which is exclusive to nonprofit organizations.

5. Acknowledge they have lives outside of work. As an employer you might think your role starts and stops during the 9-5 job. But recognizing that life-work balance is important, and giving employees options like flexible hours, working from home occasionally, discounted gym memberships or sponsorship of activities like registration in a race or creating a softball team, can help foster more happiness and productivity at work. With many for-profit companies making these types of moves, it’s important to recognize how the nonprofit sector can provide equally satisfactory jobs for workers. There are all kinds of ways nonprofits make a difference for their employees. Tell us some of your ways on facebook!

With employees constantly striving to prove their invaluable skill sets, along with the rise of technological advances, employers are finding it more and more challenging to get their employees to slow down and take well-deserved breaks from their work responsibilities.

Often equipped with fewer resources and a smaller staff size, nonprofit employees tend to feel overworked and stressed out. Because high stress levels can lead to a domino effect of general workplace unhappiness and high turnover rates, it’s imperative that employers take the time to encourage a balance between their work and personal life.

Here are 7 best practices that will help your employees maintain a proper work/life balance:
 

  1. Set the example. Rather than just preaching the importance of taking time off from work, you need to take time off yourself and avoid work communications when you’re off the clock.
  2. Encourage vacations. Vacation days are meant to be used. In case your employees are too “busy” or nervous to take their allotted vacation time, make sure you let them know that you want them to take a relaxing break from the office.
  3. Have flexible work hours. If possible, allow your employees to work from home, outside or at a nearby café every now and then. You can also let them create their own work hours, rather than strictly enforcing a typical 9-5 schedule.
  4. Give time management tips. Provide training on the latest methods for organizing priorities or keeping track of both short term and long term tasks. This should help increase work efficiency and lessen the amount of time your employees work outside the office.
  5. Develop personal relationships. Ask your employees about any upcoming trips they may have or what’s new with them. Having consistent conversations with your team will help you gauge whether or not they’re feeling burnt out or overwhelmed at work.
  6. Implement interactive breaks. Whether it’s a quick game of charades or a weekly company lunch, set up fun breaks throughout each month so that your employees have something to look forward to.
  7. Ask for suggestions. No one knows what employees want more than employees themselves. Request feedback on what methods help them stay de-stressed and happy. They’ll appreciate your thoughtfulness and will respond positively when you implement their ideas.

As a supervisor, your responsibility is to make sure that your employees have the tools and positive work environment they need to efficiently work through their day-to-day tasks. Taking the time to check in with your staff and encourage a balanced lifestyle will not only help your employees stay sane, but also improve general organizational productivity and growth. ​

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Question: One of my best employees is asking for a raise because he found salary data on the internet that he believes shows he is underpaid. How should I handle that conversation? I don’t want to lose him, but I doubt he is that underpaid.

Answer: Handling this type of discussion on such a sensitive subject can be difficult, but it is also an excellent opening for a frank conversation with that employee about his professional needs while you get direct feedback about his view of his job and the company. We recommend this approach:
 

  • Involve the employee’s manager in the discussion and have him/her lead the conversation with the employee.
  • Treat his concerns with respect and schedule time with him to discuss his issues. He may have been searching the internet for jobs as well as salary information.
  • Let him know that he is valuable to the company and you want to hear his concerns and review the salary data that he has compiled.
  • Prior to that meeting, review your company’s reason for paying the employee at his current salary. The compensation rates are probably due to a number of factors, including your compensation survey data, your internal company compensation strategy, and his performance level. For example, your company’s strategy might be to pay below market level because your benefits or time off plans are so rich.
  • If you are satisfied that you are paying him the proper compensation for this job that is aligned with all of the internal company equity considerations, then think about how you will present that information to him during the course of the conversation. If you believe that there may be some valid concerns about his level of compensation, discuss those concerns in advance with your boss and Human Resources and consider what may be done to ensure his compensation is adequate.
  • Try not to minimize the salary data that he is bringing to you to discuss. The information on the internet can be very broad, general and tied to a job title (that could be very different that what the employee is actually doing in your company) where the data your company uses is probably carefully matched to the industry and the specific job description’s duties and responsibilities.
  • You can point out that general compensation surveys can be misleading and may not consider the total compensation package being offered, especially if you have more specific information that you can share with him about how his total compensation package was derived.

During the course of these types of conversations, although compensation may be mentioned as the presenting problem, often the issue is really not that: You could find that the issues are more about the job itself, development opportunities, career goals, or other considerations. Consider the complete picture and be prepared to have a career development discussion with the employee about where he currently fits in the organization, what additional skills he may need to move his career in the direction he wants it to go, or other considerations.

The keys to these types of conversations are to treat the employee with respect and not dismiss his concerns without a good discussion of all of the relevant factors. Assure the employee that you value and respect his contributions to the business and want to do all you can as his manager to help him be productive and feel good about his contributions to the business.

This Q & A was provided by ThinkHR, powering the UST HR Workplace—a cloud-based HR platform provided to UST members at no additional cost. If you’re a 501(c)(3) nonprofit, get your toughest HR questions answered by signing up for a free 30-day trial

Organizations can spend several months and significant resources searching for and interviewing a new executive leader. Yet, after the position is filled, the onboarding process often does not receive the same level of effort and energy as the hiring process which leaves new leaders vulnerable – a costly risk for any organization but more so for a nonprofit whose funds are already limited.

All organizations should dedicate considerable thought and resources to managing the transitions of their senior leaders. When hiring and readying top executives, having a strong onboarding program can help improve the odds of success and longevity for those individuals. Onboarding should be well-organized and tailored to your senior team so that new leaders know exactly what is expected of them and what they can expect in the weeks to come.

Onboarding programs should be systematic and essential, not organic. Having a transition timeline and Welcome Guide with checklists, sample documents, FAQs and phased transition plans provides a roadmap for the onboarding experience. Core topics should include unique aspects of the organization, company culture, team building and legal matters. Preparing easy-to-digest information that is packaged into short segments allows new leaders to personally identify the areas in which they desire additional, more in depth training.

We can’t say enough how critical planning is in equipping new leaders to successfully fulfill all expectations of them in their new roles. You can make your onboarding curriculum indispensable by leveraging the experience and wisdom of past leaders who can provide real guidance to incoming staff. Taking them on a personal tour of your organization, allows them to acquire a holistic perspective on your nonprofit and an introduction to board members as well as key partners is pivotal early on so a personal connection to the organization starts to manifest well before any first official meetings.

Don’t wait to see if a new leader can succeed with little to no preparation or support and don’t ask them to attend generic onboarding sessions such as Leadership 101. They have to view the process as an essential element and not a throwaway task.  Instead, zero in on your particular culture and the processes driving your organization and be sure to offer ongoing opportunities for learning and engagement during the executive’s first year.

Onboarding can often times be overwhelming and intense regardless of the size of your organization. Taking the time to develop a structured onboarding plan helps to ease the stress associated with transition and helps to ensure that your next nonprofit leader will have the tools necessary to succeed and continue the legacy you’ve already built.

Did you know that nonprofits comprise more than 10% of all private sector employment in the country, accounting for 11.4 million employees according to the Bureau of Labor Statistics? In fact, if the nonprofit sector were a country, it would have the seventh largest economy in the world.

UST wants to honor all the nonprofits that make a difference every day, all year long—and the amazing individuals that lead them.

We know it’s not easy running a nonprofit and here at UST our sole purpose is to “help nonprofits save money in order to advance their missions.” We’re especially proud to support the efforts of our 2,000 nonprofit members and 80 national and state nonprofit association affinity partners.

For Nonprofit Awareness Month, we wanted to share some ways individuals and nonprofits can boost their passions and causes, and gain awareness of all that nonprofits do, too:
 

  1. Share. Your state nonprofit association may have ideas on how you can support nonprofit awareness via social media. For example, the Delaware Alliance of Nonprofit Advancement’s campaign asks you to print out a flyer, take a picture of yourself holding it, and post it to social media with the hashtag #npawareDE. You can even simply share stories and images about a nonprofit you work for or volunteer with using Twitter, Facebook, Flickr and other platforms.
  2. Volunteer. You can get directly involved in the success of local nonprofits and share your experiences with others. Go to www.volunteermatch.org to find the type of volunteering project that works for you.
  3. Give. Find a charity you care about, make a donation and encourage others to give. And don’t forget, your donation is typically tax deductible! The Association of Fundraising Professionals provides these 5 P’s of Wise Giving.
  4. Learn. Find out 7 myths about nonprofits that you may not have known. And we’ll add one more myth: “the word nonprofit needs a hyphen…” Nope, get rid of that pesky dash!
  5. Advocate. You can find your elected officials online and make your cause known. Write them a letter, email or call them and take your messages and concerns to them. If you work for a nonprofit, here are some conversation guidelines courtesy of DANA:

– I am [Your Name] and I work for [Organization]. Our nonprofit employs [x] people and mobilize [y] volunteers in your district.

– Our missionj is to [Your Mission].

– We can be a resource for you on[Topics]. Please call on us if we can be of assistance.

– We would also like for you to be our guest at [Your Organization] when you are in the district. Please contact me or I am happy to follow up with you to see if we can schedule something.

Do you have a favorite nonprofit? Tell us on Facebook
  Note: UST does not receive compensation for any links in this article, nor is it responsible for the content on any of the sites to which it links. This is purely educational folks!

Nonprofits tend to attract strong leaders with high aspirations and an unparalleled focus. But without step-by-step workflow procedures, consistent communication or designated responsibilities, even the strongest of leaders won’t be able to improve upon their organization’s effectiveness.

Utilize these 4 methods to create a more balanced and productive workplace:
 

  1. Identify both short and long-term priorities. Creating measurable goals will help your nonprofit measure progress on an annual basis, allowing you to determine where your strengths and weaknesses lie. Prioritizing these goals will keep everyone on the same page and help accomplish objectives at a more efficient pace.
  2. Break down communication barriers. Share your organization’s priorities with all employees whilst ensuring that their current roles contribute to each goal. Don’t forget to encourage cross-department communication to achieve faster, consistent results.
  3. Assign responsibilities so employees maintain ownership. Because employees spend more time and energy devoted to tasks that they’re solely responsible for, give your team members individual responsibilities that directly impact your nonprofit’s goals. This will help alleviate any confusion when employees are determining who’s in charge of what.
  4. Clearly define the work processes. Taking the time to carefully articulate the work procedures will improve consistency and time management. Because your employees will be fully versed in the new processes, they will make less mistakes and develop a greater confidence in their work ethic.

As a nonprofit leader, you have the power to portray change as a necessary evil or an ongoing opportunity. By setting a positive example and carefully managing both your nonprofit’s goals and employees, you can encourage your staff to constantly challenge themselves and broaden their skill sets—increasing overall organizational effectiveness.

Learn more about how to improve leadership and management practices here.

Your nonprofit may have the time, mentors and training courses needed to mold up-and-coming leaders, but do you have a plan of action that takes full advantage of this developmental support system?

Setting measurable goals and creating systematic procedures for leadership development programs will enable you to address leadership skill gaps at a more efficient pace. Follow these 4 steps to implement an effective leadership development plan, while gaining support from your current management team:
 

  1. Get your Board and other Decision-Makers involved. Have your executive staff participate in the brainstorming process when creating leadership development procedures. If your Board members make leadership strategy a priority, and clearly communicate their expectations, your team can better identify and work toward future leadership objectives.
  2. Identify your leadership strengths and weaknesses. Having a firm understanding of your nonprofit’s mission and organizational priorities is crucial when identifying skill gaps. Once you decide what future leadership capabilities are required, you can begin training internally and/or seeking new leadership candidates.
  3. Continuously raise the bar and increase task ownership. Prospective leaders will accrue most of their knowledge and skills through hands-on learning, rather than formal training. Therefore, you must provide consistent assignments that test their leadership competency by taking them out of their comfort zone and creating a greater sense of accountability. Don’t forget to provide ongoing feedback and recognize their successes.
  4. Review and improve procedures when necessary. Like your leadership candidates, development procedures must be carefully monitored and evaluated. Leadership development plans are often intricate—continue to tweak them so they meet your nonprofit’s specific needs. Taking the time to measure your procedures’ effectiveness, and edit when necessary, will help you build prospective pool of future leaders.

Discover more methods on how to create future leaders here.

If your Executive Director/CEO, CFO or COO suddenly couldn’t show up to work, would your organization be prepared?

Sometimes it’s sudden, like an accident or health crisis, and other times it’s simply a short term window to prepare for a leader leaving—but it is always important to have a backup plan when it comes to a leader’s absence.

It’s called emergency succession planning, and it’s critical to your organization’s survival.

Like any good emergency plan (think of those fire drills as a kid in school) – there should be clearly laid out steps to your emergency succession plan.  Ready to stop, drop, and roll?  Here are some basic elements to any good leader succession plan:
 

  1. Identify the key responsibilities and functions of the position that would need to be taken over in an emergency loss of a leader.
  2. Who are the people/titles internally who would take over these functions in the interim? Is it one person or multiple?
  3. Create a training and orientation plan for these backups.
  4. Who will the Acting CEO be? Consider whether an Interim CEO would be best for the coming 6-18 months and how you would recruit that role. Best practice states that the Interim CEO should not be an internal employee, so they can be a voice of neutrality for other employees and provide an outside perspective to identify opportunities for improvement.
  5. Determine what the Board’s role in the process will be. How will they be involved in selecting a new CEO, and how will they support the new CEO and the onboarding process?
  6. Have the emergency succession plan reviewed and adopted by your Board.

Learn more about emergency succession planning in this report.

Bad habits can be contagious

Even your strongest staff members can be negatively influenced when working with bad employees. Pairing others with someone who is unmotivated and performing inadequately can cause a domino effect of poor performance—making the overall business suffer.

Poor employees could chase away top performers

Top tier employees want to work with others who are just as driven and focused as they are. When talented workers see poor behavior or lack of contribution go unnoticed, they will begin looking for alternative job opportunities—ones where they can work with other high performers and feel more appreciated.

Low performers take up valuable space

By keeping low performing employees, you could be missing out on a new crop of talent. But how can you hire these rockstar candidates if there are no available roles at your organization? Making room for strong individuals who are willing to take initiative and contribute to the team is imperative when building a strong organizational foundation.

Because nonprofits often work with limited budgets and resources, developing and retaining a top-notch staff is key to successfully attaining mission objectives. And while it’s never an easy task to fire a bad employee, you’re doing what’s necessary as a leader to keep your organization moving forward.

Learn more about talent development strategies here.

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Privacy Policy

Privacy Policy and Terms of Use

UST maintains a secure site. This means that information we obtain from you in the process of enrolling is protected and cannot be viewed by others. Information about your agency is provided to our various service providers once you enroll in UST for the purpose of providing you with the best possible service. Your information will never be sold or rented to other entities that are not affiliated with UST. Agencies that are actively enrolled in UST are listed for review by other agencies, UST’s sponsors and potential participants, but no information specific to your agency can be reviewed by anyone not affiliated with UST and not otherwise engaged in providing services to you except as required by law or valid legal process.

Your use of this site and the provision of basic information constitute your consent for UST to use the information supplied.

UST may collect generic information about overall website traffic, and use other analytical information and tools to help us improve our website and provide the best possible information and service. As you browse UST’s website, cookies may also be placed on your computer so that we can better understand what information our visitors are most interested in, and to help direct you to other relevant information. These cookies do not collect personal information such as your name, email, postal address or phone number. To opt out of some of these cookies, click here. If you are a Twitter user, and prefer not to have Twitter ad content tailored to you, learn more here.

Further, our website may contain links to other sites. Anytime you connect to another website, their respective privacy policy will apply and UST is not responsible for the privacy practices of others.

This Privacy Policy and the Terms of Use for our site is subject to change.