Entries with Content Pillar: HR Knowledge

Nonprofit professionals are no strangers to adversity. Scarcity, complexity, and urgency have always been part of the work. But the current landscape feels especially heavy. Funding cuts are forcing difficult decisions. Political upheaval is creating uncertainty and division. And at the same time, the needs of the communities nonprofits serve are growing more complex, more visible, and more urgent.

In moments like these, morale can quietly erode. Staff may feel stretched thin, anxious about the future, or emotionally drained by the gap between what they want to provide and what resources are available. Supporting morale during difficult times isn’t about offering empty optimism—it’s about creating conditions where people feel supported, valued, and connected to the mission even when the road ahead is unclear.

Acknowledge the Moment—Out Loud

One of the fastest ways morale declines is silence. When leaders avoid talking about the challenges the organization is facing, employees will almost always assume the worst.

Acknowledging uncertainty doesn’t weaken confidence—it builds trust. Be transparent about what you know, what you don’t know yet, and what steps are being taken. While you’re at it, reassure employees that their well-being is part of the decision-making process, not an afterthought. This can go a long way in strengthening morale—when people feel informed, they feel respected.

Reconnect Employees to Your Mission

Your mission is a powerful motivator in the nonprofit sector, but it can become a double-edged sword. During difficult times, staff may feel pressure to “push through” because the work matters so much but this often leads to burnout and or resentment.

Instead of using your mission as a reason to push employees to do more, use it as a source of encouragement:

  • Share stories about recent wins and how it had a positive impact on the organization
  • Connect everyday tasks back to the communities served
  • Highlight how individual roles contribute to the bigger picture

This isn’t about saying “the mission should be enough,” it’s about reminding people why their work matters while still respecting their limits.

Focus on What You Can Control

While nonprofits can’t control funding disruptions or what’s going on in the political climate, they can control how they manage their workforce.

Areas where small changes can make a big difference:

  • Streamline processes that drain time and energy
  • Clarify priorities so employees aren’t guessing where their time should be spent
  • Reduce the number of weekly meetings or shorten the duration of meetings

Efficiency isn’t just about saving money—it’s about protecting capacity and focus. When people feel their time is respected, engagement increases.

Normalize Flexibility and Compassion

Many nonprofit employees carry invisible burdens that we may not know about—financial stress, caregiving responsibilities, or emotional fatigue from serving communities in crisis. During challenging times, these burdens can feel amplified. Nonprofit leaders may not realize it but they can make a huge impact on an employee’s morale. A supportive manager can buffer stress where an absent or overwhelmed one can unintentionally amplify it.

Equipping leaders with the right tools can make all the difference in the world, including:

  • Guidance on having empathetic, honest check-ins
  • Flexibility to adjust workloads or deadlines where possible
  • Concise messaging for employees so they don’t have a reason to speculate
  • Coaching on how to normalize mental health conversations

Encouraging leaders to ask simple questions like “How are you doing?” or “What support would help right now?” can go a long way in helping employees feel seen. Compassion doesn’t require a large budget—just the ability to adjust expectations.

Celebrate Progress, Not Just Outcomes

In difficult seasons, major wins may be rare. Waiting to celebrate only big milestones can leave teams feeling like they’re constantly falling short. Instead, make it a point to recognize effort or creative problem-solving when resources are limited.

Regular recognition—whether through team meetings, internal communications, or personal notes—reinforces that the work people are doing right now matters.

Moving Forward Together

Strengthening morale during difficult times is not a one-time initiative—it’s an ongoing practice. It requires honesty, empathy, and a willingness to adapt. For nonprofits, whose people are often driven by deep commitment to others, sustaining morale is not only a workforce issue—it’s a mission-critical one.

When employees see leaders making thoughtful choices, advocating for sustainability, and investing in people even under pressure, morale strengthens. These actions signal that the organization is not just surviving but intentionally planning for resilience. By acknowledging challenges, centering people, and reinforcing purpose with compassion, nonprofit leaders can help their teams remain engaged, resilient, and hopeful—even in the most uncertain seasons.

Question: What are some meaningful ways to celebrate an employee’s work anniversary?

Answer: Recognizing a work anniversary is a great opportunity to show how much you appreciate an employee’s commitment to the success of your organization. Here are some options you might consider:

  • A personal note of appreciation from their manager
  • A video message, digital card, or physical card with messages from their team
  • A spotlight in an internal newsletter, intranet post, or all-hands meeting. The spotlight could include listing the employee’s name and tenure or feature recent accomplishments
  • Personalized gifts based on the employee’s interests and tenure
  • A paid sabbatical after so many years
  • A professional development stipend beyond what’s typically available in your organization

Whatever option you choose, consistency is important to avoid anyone feeling excluded or like they’ve been treated unfairly. You can, however, have different practices based on years of employment or type of role. You also can, and should, treat people differently based on their preferences. For instance, if you have an employee who absolutely hates public attention, a splashy call-out in a meeting might be their worst nightmare rather than a welcome form of acknowledgment. Similarly, not everyone will enjoy a case of fine wine or a gift certificate to a bookstore. Using what you know about the employee to customize their recognition will make it that much more meaningful.

This Q&A does not constitute legal advice and does not address state or local law.

This Q&A was provided by Mineral, powering the UST HR Workplace. Have HR questions? Sign your nonprofit up for a FREE 60-day trial here. As a UST member, simply log into your Mineral portal to access live HR certified consultants, 300+ on-demand training courses, an extensive compliance library, and more.

Question: How can we help our employees write professional goals that are meaningful and motivating to them? Some of our employees don’t know where to begin.

Answer: Getting started can be the hardest part of setting professional goals, especially for employees who haven’t thought about it before or don’t see any value in it. Here are a few ways you can help your employees create and feel connected to their professional goals:

  • Share upcoming projects, team priorities, or company goals with employees. Ask them to envision how they could contribute to these efforts in specific, measurable ways.
  • Encourage employees to think in terms of the results they’d like to achieve or where they have room to improve. Goals completion can be measured by improved accuracy, faster response times, reduced rework, or higher customer satisfaction scores.
  • Ask employees what skills they’d like to develop or what kind of work they’d like to try. Then look for ways to tie that interest back to their current role. For example, if an employee expressed interest in improving their communication skills, you might look at ways to incorporate that learning in their current job duties (e.g., provide additional opportunities to present at meetings).
  • Tell employees that you will reward success (if you can follow through). Ultimately, professional goals will only be meaningful and motivating if they result in a good outcome for the employee. Many companies tie bonuses and promotions to successful goal completion.
  • Remind employees that while professional goals are a tool to help them contribute effectively and ultimately grow in their career, working towards these goals can have immediate benefits. They can reduce day-to-day frustrations, make routine tasks easier, improve both individual and team performance, and result in other benefits.

If you’d like to learn more about goal setting, check out our guide on SMART goals.

This Q&A does not constitute legal advice and does not address state or local law.

This Q&A was provided by Mineral, powering the UST HR Workplace. Have HR questions? Sign your nonprofit up for a FREE 60-day trial here. As a UST member, simply log into your Mineral portal to access live HR certified consultants, 300+ on-demand training courses, an extensive compliance library, and more.

Question: We’ve decided to bring employees back into the office a few days each week and change our remote work policies. Some employees have been grumbling about this change. What should we do?

Answer: Any time you make a change like this, you can expect a certain amount of employee complaints. People aren’t inherently great with change, and the benefits of remote work can be hard to part with. Given that, instead of trying to shut down complaints (which could potentially run afoul of employees’ rights under the National Labor Relations Act), we recommend a few things you can do to help bring employees onboard with the idea.

One way to do this would be to hold a virtual meeting where you share your reasons for returning to the office and invite employees to share—during the meeting or afterwards—what support they may need to make the return as smooth as possible.

During this meeting, be transparent about why you’re adopting a hybrid policy, noting both the benefits to the organization and to employees. Let them know that you understand that this change will cause some disruption to their lives and that you want to support them during the transition.

To help employees feel better about returning to the office, you might also consider offering perks such as a stipend for parking and commuting costs, a well-stocked fridge and snack drawer, or a more flexible in-office dress code.

While you will never be able to stop all the complaining, providing transparent communication and allowing employees to be heard is essential to gaining their support for any policy changes.

This Q&A does not constitute legal advice and does not address state or local law.

This Q&A was provided by Mineral, powering the UST HR Workplace. Have HR questions? Sign your nonprofit up for a FREE 60-day trial here. As a UST member, simply log into your Mineral portal to access live HR certified consultants, 300+ on-demand training courses, an extensive compliance library, and more.

Question: We have several employees who seldom speak up during meetings. How can we encourage them?

Answer: Employees may be hesitant to speak up during meetings for a variety of reasons. They might not know whether they should or how much time they can take. They might need a few moments to gather their thoughts before responding to new information. They might feel speaking up isn’t worth it or worry about saying the wrong thing. Here are a few ways to address those issues and encourage greater participation:

  • When planning meetings, always include time for discussion and questions. Add this time to the agenda and don’t skip it. If you think you’ll run out of time, consider removing or tabling an agenda item so there’s still time for discussion.
  • Share the agenda ahead of the meeting. Not everyone feels comfortable sharing their thoughts on the spot. Giving employees time to review the agenda ahead of time allows them to prepare their thoughts and feel more confident when contributing.
  • Acknowledge and express appreciation when employees speak up. A simple thank you goes a long way. Ask follow-up questions to show you value their input. If the matter raised can’t be immediately answered or considered, let the employee know when you’ll get back with them. If their input leads to change, give them credit for the idea.
  • If you host remote meetings, make sure someone is watching the chat. Employees who may not be comfortable cutting in or holding the floor out loud may still be trying to contribute via the meeting chat.

These small actions can make a big difference in building a meeting culture where everyone feels comfortable contributing.

This Q&A does not constitute legal advice and does not address state or local law.

This Q&A was provided by Mineral, powering the UST HR Workplace. Have HR questions? Sign your nonprofit up for a FREE 60-day trial here. As a UST member, simply log into your Mineral portal to access live HR certified consultants, 300+ on-demand training courses, an extensive compliance library, and more.

Question: We’re planning to close the office a few days a week to save money. Do salaried exempt employees still get their full pay during these furloughs?

Answer: Yes, salaried exempt employees must be paid their full weekly salary if they do any work during your designated seven-day workweek, including tasks as quick as checking work email or voicemail. As your goal is to save money, be sure the furlough covers the full workweek and that affected exempt employees understand they’re not to do any work while on furlough.

Nonexempt employees, however, only need to be paid for actual hours worked, so single-day or partial-week furloughs can be implemented without worrying about pay implications.

This Q&A does not constitute legal advice and does not address state or local law.

This Q&A was provided by Mineral, powering the UST HR Workplace. Have HR questions? Sign your nonprofit up for a FREE 60-day trial here. As a UST member, simply log into your Mineral portal to access live HR certified consultants, 300+ on-demand training courses, an extensive compliance library, and more.

With summer vacations coming to a close and children getting ready to go back to school within a few weeks, August may not initially appear to be the best month for hiring new employees.  But it’s actually a fantastic time to attract fresh college graduates to your organization.

Today’s Job Market Can Be Tough for New Graduates

Companies across the country have pulled back on their hiring plans in recent months.  According to research conducted last fall by the National Association of Colleges and Employers, many companies had planned to ramp up their hiring for 2025.  But when the group updated their research this spring, companies were now reporting plans to scale back their hiring instead.  

This change in the job market has hit recent college graduates particularly hard.  Companies which are hesitant to bring on new hires often prefer candidates with experience who require less training and bring an ability to contribute to company goals right away.

This perception may give your nonprofit an advantage in the current job market.  New graduates who have struggled to land interviews with traditional companies may be extremely open to working for a nonprofit group – especially once they learn about the opportunities for skill development and career mobility.

By offering new employees a diverse range of responsibilities and the chance to develop a wide variety of skills, nonprofits can be highly attractive to recent grads who are focused on gaining valuable experience while exploring different areas of interest.  In fact, this broader range of responsibilities could be critical in helping them expand their careers in the future.

More College Graduates Are Looking for Jobs During the Late Summer Months

When you combine the large number of students who typically graduate from college in May with the additional graduates coming into the job market just a few short months later during summer graduations, the result often means a larger pool of applicants competing for entry-level positions.

Many nonprofit groups have found that this situation gives them the ability to attract and hire talented new graduates who may not have considered working for a nonprofit prior to their graduation.

IMPORTANT TIP: A well-planned onboarding program can be key to setting new graduates up as successful additions to your organization.  UST invites you to take advantage of the 60-Day Free Access to HR Workplace powered by Mineral for helpful training modules and other ideas to get new employees off to a great start.

Fewer Job Opportunities Mean Recent Graduates Are Now Accepting Jobs at Lower Salaries

Budgets are notoriously tight in the nonprofit sector.  But thanks to today’s tight job market, many new graduates are finding themselves forced to lower their salary expectations. 

The job-search firm ZipRecruiter surveyed 2025 graduates about their starting salaries for their first job.  The results revealed a larger-than-normal gap between the salaries new graduates had anticipated earning for their first job and the paychecks they actually received.  In fact, almost 30% of new graduates reported that they were earning less than expected.

This situation is another opportunity for nonprofit organizations.  Your group may find themselves in a position to hire a “superstar” graduate who brings exceptional skills to your mission … at a salary that is more likely to fit within the parameters of a nonprofit’s limited budget.

New Graduates Often Prioritize Having A Meaningful Impact

Today’s graduates belong to a generation which is strongly motivated to make a positive impact on the world around them.  As a result, they actively seek opportunities that align with their values or causes they believe in.

As a nonprofit, your group may stand out from other companies in your community because recent graduates can easily visualize how joining your organization gives them a direct avenue toward making the world a better place.

In essence, a job with your organization would ideally give a new graduate the opportunity to put the skills they learned in college to work in real-world situations that can make a big difference to a cause they’re passionate about. 

Reaching Out to Future Graduates for Fall Internships and Volunteer Opportunities

If you don’t currently have a full-time position available, August and September might be ideal times to reach out to local colleges or universities about internship and volunteer activities. 

Working with students can be a smart way to expand your group’s workforce at an economical cost.  Your nonprofit can benefit from the extra hands and new ideas students bring to your events and projects.  The student gains experience which can help them stand out from other job applicants once they graduate.

In addition, internships and volunteer activities allow you to build a pipeline of potential new employees who could join your group with a firm understanding of your mission and a dedication to making a difference through their work.

Whether you’re looking for a new full-time employee or want to fill internship positions or volunteer activities, late summer can be the perfect time to attract new college graduates to your nonprofit.  With today’s highly competitive job market, you just may find yourself in a position to hire energetic college graduates who may eventually grow into your nonprofit’s future leaders.

Would you like ideas on building a benefit package that’s attractive to new graduates?  You can get helpful recommendations through HR Workplace.  This online resource is available at no cost for 60 days through UST.

SOURCES:

“Panicking: Why recent college grads are struggling to find jobs,” NPR.org, 7/13/25

https://www.npr.org/2025/07/13/nx-s1-5462807/college-graduates-jobs-employment-unemployment

“The Graduate Divide:  Expectations vs. Reality For The Class of 2025,” ZipRecruiter.com

https://www.ziprecruiter-research.org/annual-grad-report

“4 Reasons New Grads Should Consider Working At A Nonprofit,” RippleMatch.com, 7/28/23

https://ripplematch.com/career-advice/reasons-new-grads-should-consider-working-at-a-nonprofit

Question: We know we need to plan for our leaders to leave the organization. How do we start succession planning?

Answer: It’s wise to think about succession planning before you need to fill leadership roles—this will make a potentially stressful time easier to manage. Succession planning prepares your current employees to move into leadership and other critical roles, easing their transition and inspiring confidence in their ability to succeed. Here are a few steps we recommend taking to get started with your succession planning for key positions you’ve identified:

  1. Consider the future needs of the organization by identifying your short- and long-term goals, as well as what roles you will need to achieve those goals.
  2. Once you identify the positions that are critical to these future needs, analyze the expertise, skills, and institutional knowledge these roles must have to be successful.
  3. Create career roadmaps to facilitate developing employees into these positions. These roadmaps would include any formal or informal training needed, including any time that should be spent with someone currently in the role. This is an opportunity to share the institutional knowledge that isn’t always passed along when a role changes hands.
  4. Share these roadmaps with supervisors and the employees selected to grow into the roles. Explain the expectations and timeline, and allow them to ask questions and provide input. If applicable, let the employees know it is their choice to take on the challenge.
  5. Update career roadmaps as needed. If the goals of your organization change, your succession plans may need to change with them.
  6. Periodically check in on employees’ progression to provide them with feedback and updates.

You can find more information on succession planning on the platform.

This Q&A does not constitute legal advice and does not address state or local law.

This Q&A was provided by Mineral, powering the UST HR Workplace. Have HR questions? Sign your nonprofit up for a FREE 60-day trial here. As a UST member, simply log into your Mineral portal to access live HR certified consultants, 300+ on-demand training courses, an extensive compliance library, and more.

Question: Should we encourage our employees to be friends at work?

Answer: It’s great to create a workplace where people have the opportunity to form friendships, but don’t worry if not everyone shows interest in befriending their coworkers.

Friendships at work can be a way for employees to feel connected and that they belong in the organization. A Gallup poll from 2022 found that having a best friend at work provides essential emotional and social support that people need and ties strongly to key business outcomes.

You can encourage friendships in the workplace by scheduling time during the workday for employees to get to know each other. Team lunches, game rooms, and coffee outings are popular options. Video chats—just to connect, without an agenda—are common in remote organizations. Another way to encourage friendships is to make it clear that employees are allowed to share about their personal lives as they feel comfortable, such as encouraging employees to decorate their office space with personal items or leaders sharing about their lives.

Even with the benefits of having friends in the office, it’s important to remember not everyone wants to make friends at work. Some employees would prefer not to socialize much with their coworkers, and they can be just as productive and engaged. Don’t exclude or marginalize employees who don’t participate in the social activities, and don’t inquire as to why they don’t. In general, while encouraging employees to form friendships can have many benefits, you need to do so in a way that respects all employees’ preferences.

This Q&A does not constitute legal advice and does not address state or local law.

This Q&A was provided by Mineral, powering the UST HR Workplace. Have HR questions? Sign your nonprofit up for a FREE 60-day trial here. As a UST member, simply log into your Mineral portal to access live HR certified consultants, 300+ on-demand training courses, an extensive compliance library, and more.

One of the best ways to build a loyal and emotionally engaged team is by investing in each person’s growth and development.  In fact, a recent Gallup study reported that 87% of millennials rank “career growth and development potential” as an important factor when choosing a new job.

You might assume that nonprofit groups would have a tough time competing in this landscape – particularly based on tight budgets and limited resources.  But that assumption is often wrong.

In fact, nonprofits are uniquely situated to provide exceptional opportunities for employee growth and ongoing development.  That’s because these groups have the advantage of passionate and committed team members who see their work through the lens of helping to make the world a better place.

Turning Team Member Strengths into Growth Opportunities

Each team member and volunteer within your organization brings unique skills and talents. 

  • Some are dedicated behind-the-scenes team players who clearly understand the ins and outs of how your group gets things done. 
  • Others may be outgoing “people persons” who excel at communicating your mission within the community. 
  • Younger employees often bring enthusiasm of new ideas or innovative approaches to an issue. 
  • More experienced staff members can share insights to help explain situations contributing to an ongoing challenge.

Many successful nonprofits use these diverse strengths to develop ongoing development opportunities for team members. 

You might consider pairing a new employee with an established volunteer on an informal mentorship basis.  It can be a great way for the new employee to learn the background of a large project within your organization.  At the same time, the more experienced volunteer may benefit from a new viewpoint that looks at a challenge from a different angle. 

Cost-effective Ways to Help Improve Skills

Giving team members ongoing access to training or resources to help build their professional skills can bring double rewards.  First, it can help them become even more effective in their current role.  At the same time, it can also be a smart way to prepare them for future career goals.  You can find affordable training solutions from many sources.

Local and online training: Hands-on training on a wide range of topics is often available through your local library or community college.  In addition, many online training options such as Coursera, LinkedIn Learning, and Udemy offer inexpensive training modules which can lead to professional certifications.  These certifications can be valuable for team members who may be looking to advance their careers.

Learning opportunities at conferences: Sending team members to conferences can also be an effective way to promote a culture of continuous learning.  Whether it’s focused on an issue within your nonprofit’s mission, a gathering of affiliated nonprofits or even an event focused on your employee’s individual profession, conferences can provide important opportunities to meet new colleagues and learn how other organizations are handling today’s challenges.

Free training option: Your nonprofit can also take advantage of more than 300 on-demand training courses available online through the HR Workplace offered through UST.  This complimentary option is powered by Mineral and includes 60 days of free access (UST trust members have ongoing access). It can be an easy way to set up employee training on project management, workplace safety, and other professional development topics.

Develop Career Paths to Help Team Members Grow Within Your Organization

Many employees look for advancement pathways as they progress through their careers. In addition to fostering growth, this can also be a critical retention tool within your organization.

Consider setting up a ladder of growth goals for team members to work through as they gain experience with your nonprofit.  Ideally, this pathway would include ongoing training which was then integrated into successively higher levels of job responsibility. 

The career paths within your nonprofit can be an exceptional way to grow your own future leaders.  Rather than bringing in new leadership who may not have a firm understanding of your group’s challenges or mission, moving tomorrow’s potential leaders through your nonprofit’s career paths could help ensure continuity of purpose for the future.

Building a culture of continuous learning is an effective way to position your nonprofit as an attractive employer within your community.  It’s a smart strategy to reward team members for their dedication and passion to your nonprofit’s mission – without breaking your budget.

Would your organization be interested in freeing up more money in your budget to invest in a culture of continuous learning?  Consider talking to UST to learn how thousands of nonprofits saved a total of $56.4 million in 2022 alone.  Their innovative unemployment solution can help you uncover hidden savings to help your group better meet its goals and support your team members.

SOURCES:

“7 Ways Nonprofits Can Increase Employee Engagement”, eletive.com, 5/10/24

https://eletive.com/blog/7-ways-nonprofits-can-increase-employee-engagement

“The Benefits of Employee Engagement,” Gallup, updated 1/7/23

https://www.gallup.com/workplace/236927/millennials-jobs-development-opportunities.aspx

“Nonprofit Basics: Employee Engagement Ideas,” Double the Donation, viewed 6/6/25

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Privacy Policy

Privacy Policy and Terms of Use

UST maintains a secure site. This means that information we obtain from you in the process of enrolling is protected and cannot be viewed by others. Information about your agency is provided to our various service providers once you enroll in UST for the purpose of providing you with the best possible service. Your information will never be sold or rented to other entities that are not affiliated with UST. Agencies that are actively enrolled in UST are listed for review by other agencies, UST’s sponsors and potential participants, but no information specific to your agency can be reviewed by anyone not affiliated with UST and not otherwise engaged in providing services to you except as required by law or valid legal process.

Your use of this site and the provision of basic information constitute your consent for UST to use the information supplied.

UST may collect generic information about overall website traffic, and use other analytical information and tools to help us improve our website and provide the best possible information and service. As you browse UST’s website, cookies may also be placed on your computer so that we can better understand what information our visitors are most interested in, and to help direct you to other relevant information. These cookies do not collect personal information such as your name, email, postal address or phone number. To opt out of some of these cookies, click here. If you are a Twitter user, and prefer not to have Twitter ad content tailored to you, learn more here.

Further, our website may contain links to other sites. Anytime you connect to another website, their respective privacy policy will apply and UST is not responsible for the privacy practices of others.

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