July 07, 2017

Are Your Nonprofit Programs in Align With Your Mission?

There is not one nonprofit organization that wants to cut programs it believes furthers its mission. But too often, nonprofits keep programs long after they’ve stopped being effective and worth the cost. Sometimes it is necessary to scale back or even eliminate programs so that funds can be better spent launching new initiatives that help the organization meet its core mission.

Communities are constantly changing and your nonprofit must be prepared to change with them. Do your homework and research what is working and what is not – never assume the effectiveness of your programs.

  • Survey participants, members, donors, employees, volunteers and other stakeholders about which of your programs are the most—and the least—effective and why.
  • Review your community’s demographic data for changes relevant to your program offerings.
  • Ask the community what they know of unmet needs or new trends that should affect your programming decisions.

While you don’t want to eliminate anyone’s opinions, you do want to be careful about how the feedback is used to rid your organization of obsolete programs and create new ones. If one of your programs is clearly ineffective and another is wildly successful, the decision to redeploy funds to the successful program is obvious. And keep in mind that new programs can be variations of old ones, just re-vamped to better serve your nonprofits core mission, values and goals.

Undoubtedly, you already have goals in place that measure each of your programs progress. If you don’t, now is the time to set them up. Being able to easily identify what is working and what is not, is pivotal to your nonprofit’s success.

Before deciding whether to cut a program or start a new one, be strategic and realistic about your expectations. Being able to recognize when it’s time for a change and how to best use what funding is available will help ensure successful programs.

July 05, 2017

[Webinar Recording] What to Do When Employee Behavior Crosses the Line

PT Barnum’s quote, “There is no such thing as bad publicity” is not the case when an employee comes forward with a claim of harassment or hostile work environment and, to make matters worse, discusses the company’s handling of the situation on social media or in the press.

If you’re a company like Uber, you can hire the former Attorney General to manage the issue. But if you’re not, what can you do to get things under control? And how could your company have avoided the issue to begin with?

Presented by ThinkHR, this on-demand webinar highlights the latest best practices and tools to prevent harassment and discrimination claims.

You’ll learn the key components of respectful workplace cultures for prevention as well as practical ideas for conducting investigations into claims of improper conduct to help resolve issues when they arise.

Watch the webinar recording today!

This webinar offers 1 HRCI and SHRM-approved credit. Want access to more HR-certified webinar opportunities and a live HR hotline? Visit www.chooseust.org/thinkhr/ to sign up for a FREE 30-day trial of the UST HR Workplace, powered by ThinkHR.

June 30, 2017

Better Together: A Partner Spotlight on Connecticut Community Nonprofit Alliance

A UST partner since 1983, the CT Community Nonprofit Alliance is the largest advocacy organization for nonprofits in Connecticut, representing hundreds of nonprofit organizations across all categories—ranging from Health and Human Service programs to Arts and Culture. After the Connecticut Association of Nonprofits and Connecticut Community Providers Association joined forces in early 2016, the 600+ nonprofits represented by the new Alliance serve more than half a million individuals every day in areas of mental health, substance use disorders, intellectual disabilities and child and family health and well-being.

“The Alliance is the voice of nonprofits in Connecticut. Our mission is to advocate excellence in community-based nonprofits through advocacy and capacity building,” said Josh Lipshitz, Director of Membership and Business Development at CT Community Nonprofit Alliance. “One example is our partnership with UST, which helped 38 of our member organizations to save over $957,000 in unemployment costs in 2016 alone.”

The Alliance currently offers the following programs and services:

  • The Nonprofit Center – Serves as home to 26 nonprofit organizations and more than 200 employees
  • Preferred Purchasing Program – Promotes employment opportunities for people with disabilities
  • Public Policy and Advocating – Champion nonprofit causes and represent their interests at the Legislature level
  • The Center for Professional Development – Workshops, conferences, resources and tools
  • Networking and Information – Cultivates communication and cooperation among its member nonprofits

Dedicated to representing nonprofit organizations for more than 35 years, The Alliance has successfully promoted the health and well-being of the 169 communities that compromise the State of Connecticut—focusing their energy on the people and communities they serve. With a plethora of programs and services to offer and a long history of involvement in the nonprofit communities of Connecticut, we’re proud of our long-time partnership with The Alliance.

CT Community Nonprofit Alliance is the collective voice of community providers and nonprofits in Connecticut that strengthen and sustain healthy communities by advocating for community-based, nonprofit organizations. For more information on The Alliance visit www.ctnonprofitalliance.org.

June 22, 2017

Webinar Recording: How to Best Prepare for Your Fast-Approaching Audit

It’s June once again, and for many of you that means the year-end closing of the books on June 30th—which means the AUDITORS will soon be coming!

Presented by Jay Azar, Lindquist, LLP Director of Not-for-Profit Practice Services, this on-demand webinar reveals how your organization can better prepare for the year-end audit and make the process more beneficial for you.

Jay provides expert TIPS on:

  • Administrative planning for the audit
  • Internal control and systems documentation reviews
  • Preliminary trial balance and general ledger reviews
  • Drafting financial statements
  • Supporting schedules for accounts on the Statement of Financial Position
  • Communications before, during and after the audit
  • Handling audit findings during the process
  • Keeping the process moving after audit fieldwork
  • Audit reports and responses to findings

Watch the webinar recording today and learn how you can get the most out of your upcoming audit.

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This webinar series is part of UST’s efforts to educate the nonprofit sector. For more learning opportunities, tips and legal updates just for nonprofits, sign up for our monthly e-News today!

June 20, 2017

Avoid Losing New Hires to Counteroffers

It can take months to find the perfect candidate but even after the acceptance letter has been signed and a start date agreed upon, nothing is for certain, until they are through the doors on that first day. This is especially true of a candidate coming to you from another company – typically a company that is now unhappy over the loss of a good employee.

Often times, these other employers, already have a strategy for handling this very type of situation and are likely prepared to counteroffer in an effort to change their employee’s decision to leave.  And nowadays, employers are far more sophisticated about counteroffers than in days gone by. They used to be based mostly on compensation, but companies are now addressing these issues in a more global way, by looking at everything from different work assignments to title changes.

Understanding a candidate’s motivations for a career move is vital to fending off the threat of a potential counteroffer. If someone is leaving their current employer for money, they are likely to stay for it, too. If you want to avoid losing a new hire to a counteroffer, consider the following:

  • Discuss the possibility of a counteroffer with the candidate during the interview process
  • Find out more about any other opportunities a candidate is exploring
  • Maintain regular contact with the candidate through their notice time
  • Send links to articles or share a recently published annual report
  • Share company updates and department developments
  • Arrange a lunch with their new boss or colleagues
  • Schedule “meet-the-team” meetings immediately

For you it might just be another hire, but for the candidate it is a life-changing event – a new route to work, new coworkers, new places and new routines. With this comes some degree of uncertainty, fear, and apprehension. Conveying a genuine interest in the candidate and making them feel like they are already a part of the team, even before their start date, can reduce the temptation to follow up with other recruiters or go on any remaining interviews.

June 13, 2017

Effective Teams Communicate

Humans are social creatures by nature. We work together, play together, and live together – we communicate on a daily basis with little to no effort. Verbal and non-verbal, quietly or loudly, we’ve been communicating our whole lives, so why, is it sometimes so difficult?

When people communicate effectively, in a way that makes all parties feel heard, even conflict and criticism can be constructive and lead to positive results. In business, a lack of effective communication can be detrimental. People are hired for jobs that they are knowledgeable about and have the skills to perform - but if they can’t interact with those around them in a productive manner, the whole team suffers and so does the bottom line.

Communication isn’t just about the words we say. It also includes the way we say it and the physical signals we use. Being able to read people’s nonverbal communication, such as body language and facial expressions, can give a much deeper understanding of the message being transmitted. Often times, conflict arises when written text is taken out of context because there are no visual signs that come along with it. Say the wrong thing, and the infrastructure of a team can quickly fall apart - effective communication can actually help build trust and employee engagement.

Tips on how to increase positive communication:

  1. Listen carefully – pay attention and ask clarifying questions
  2. Speak clearly – be concise and show confidence
  3. Watch your body language – make frequent eye contact
  4. Be respectful– put away the distractions
  5. Up your empathy – verbal or non-verbal feedback

People communicate differently depending on their personal and professional backgrounds. Some may need more mentoring than others on best practices. It all comes down to getting to know the people you’re communicating with and being able to adjust your communication style accordingly. Developing good communication skills is a must and good managers know that communication is a key factor in success and a vital part of teamwork.

June 08, 2017

Nonprofit HR Toolkit 2017

Here at UST we've put together our Top 10 guides for 2017 Nonprofit Human Resource management. And for a limited time we're giving them away for FREE.

You can use these tools to make sure your nonprofit is in compliance all year long. Plus, you'll learn the top trends in nonprofit job satisfaction so you can retain your mission's best assets: your staff. Click below to download the full toolkit, courtesy of UST and ThinkHR:

  1. Quick 2017 HR Practices Checklist
  2. Federal HR Compliance Chart
  3. Federal Recordkeeping Requirements Checklist
  4. Small Employer ACA Checklist
  5. Large Employer ACA Checklist
  6. Workers' Compensation Audit Checklist
  7. 2017 State and Federal Minimum Wages
  8. 6 Reasons Nonprofit Employees QUIT eBook
  9. Webinar Recording: Updating Your Employee Handbook
  10. Unemployment Cost Analysis Form

Download Now

Still have questions? Don't forget we're here for any of your unemployment cost questions or to set you up with a free 30-day trial of our HR Workplace, where nonprofits can get HR questions answered in just 24 hours, and explore our step-by-step Employee Classification, Handbook, and Salary Tools.

June 02, 2017

[Webinar Recording] How the Trump Administration May Reshape Employment Laws

Is your business a franchise operation? Do you have employees who also work for another company where joint employer liability could be triggered? Are you concerned about the risks you may not even know you have with the employment rules as a joint employer, franchisee or franchisor? Or do you think you have it all figured out now and are concerned with how the Trump administration may change the employment law landscape relating to your business?

Presented by Gary Wheeler, Partner at Constangy, Brooks, Smith & Prophete LLP, this on-demand webinar addresses the key topics and situations you will face in 2017, including:

  • Employment rules
  • Wage and hour issues
  • Employee leave and accommodation issues

This presentation will break down these challenging concepts into plain English and give you information you can use to minimize the risk of costly lawsuits. This is a must-attend event for franchisees and franchisors as well as joint employer groups.

Watch the webinar recording today!

This webinar offers 1 HRCI and 1 SHRM general credit. Want access to more HR-certified webinar opportunities and a live HR hotline? Visit www.chooseust.org/thinkhr/ to sign up for a FREE 30-day trial of the UST HR Workplace, powered by ThinkHR.

May 31, 2017

Better Together: A Partner Spotlight on LeadingAge, Inc.

At the Unemployment Services Trust (UST), we’re immensely proud of and thankful for our 80+ Affinity Partners. Each association nurtures a mission that stems from the desire of wanting to make the world a better a place. And every year, we join forces to support our nonprofit communities across the nation.

Because we sincerely believe that we are better together, we’re excited to announce the start of our new Better Together monthly blog series—spotlighting our partners’ ongoing mission-driven achievements.

Endorsing the UST program since 2002, LeadingAge is the trusted voice for the aging in America. Founded in 1961, LeadingAge has a long, dedicated history in providing older adults with quality services. With 6,000 members and 38 state partners, as well as representing 43 states from Arizona to New York, LeadingAge has impacted the entire field of aging services across the globe.

An association of community-based nonprofit organizations, based in Washington, D.C., LeadingAge is dedicated to making America a better place to grow old through a wide variety of services which include assisted living, adult day services, home health, transportation, home-delivered meals, hospice and much more.

In the last 50 years, LeadingAge has:

  • Raised thousands of dollars for the aging community
  • Awarded countless innovation grants
  • Provided meeting space to community groups and nonprofits
  • Served on more than 20 boards for national and community-based organizations
  • Collected clothing, toys, and equipment for Martha’s Table
  • Provided employment opportunities
  • Performed hundreds of hours of community-based volunteer services

LeadingAge leads in innovative practices to transform how they serve the aging population while also providing the essential framework and resources needed to help people achieve a successful future. For more information on LeadingAge visit www.leadingage.org.

May 19, 2017

Webinar: Unemployment & HR Risk Management with UST

With $30 million in potential unemployment liability mitigated last year for over 2,100 nonprofits, it's likely that your nonprofit could be overpaying. This short 30-minute webinar reveals some of the most common unemployment & HR risks that can cost your nonprofit thousands of dollars. After identifying the risks, this webinar reveals UST's top recommendations to combat these issues.

Nonprofit Executives, Directors, and HR staff with 10 or more employees should register to learn about:

  • Reducing unemployment tax liability as a 501(c)(3)
  • Benchmarking unemployment costs
  • Protecting funding from claims and liability
  • Efficiently managing unemployment claims, protests, and hearings
  • Avoiding costly HR mistakes
  • Enhancing goodwill by utilizing outplacement services

The webinar will also explore UST's holistic program, created by and for nonprofits, which can help further lower your unemployment and HR liability. You can also get your questions answered live by an expert HR advisor at UST.

Register for your preferred webinar date at: https://attendee.gotowebinar.com/rt/3707595373010251522

Even if you can't attend live, when you register we'll send you the recording as well as any handouts you'll need to make sure your nonprofit is in compliance.

May 17, 2017

Webinar Recording: Best Practices in Outplacement Services for Nonprofits

Is your nonprofit facing seasonal employment or in fear of funding cuts?

Marilyn Stemper, National Director of CareerArc, reveals how nonprofits who are utilizing outplacement services can more effectively reduce unemployment claims costs while establishing goodwill among former employees. (With CareerArc, you can help your displaced staff members find work up to 73% faster!)

CareerArc can help your former employees find new jobs quickly, with:

  •   Online & on-demand professional career coaching
  •   Interactive, flexible resume building and job search tools
  •   Networking guides and automated social media searches
  •   Interview tips and practice tools

As a nonprofit, every dollar that you're not paying in unemployment benefits is a dollar in support of your mission.

Watch the webinar recording today and learn how you can generate great savings and goodwill.

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This webinar series is part of UST’s efforts to educate the nonprofit sector. For more learning opportunities, tips and legal updates just for nonprofits, sign up for our monthly e-News today!

May 11, 2017

Employee Engagement Remains Abysmal

There’s no denying that employee engagement numbers have been abysmal for the last few years but did you know that the engagement needle hasn’t moved in sixteen years? Disengaged employees are still leaving their jobs and while there are numerous reasons why, the most common explanations employees give when resigning are for career growth, pay and or benefits, issues with management, company culture or job fit.

According to the recent Gallup Report, State of the American Workplace, “51% of U.S. employees say they are actively looking for a new job or watching for openings.” That means that more than half of your employees could have one foot out the door already. And with hiring on the rise, employees have good reason to feel confident about finding work elsewhere.

The key take away in this report is that “to win customers – and a bigger share of the marketplace – companies much first win the hearts and minds of their employees.” When you have disengaged employees, not only do you have a higher turnover rate but you’re also more likely to have higher incidents of workplace accidents and absences caused by stress which can ultimately greatly impact your bottom line.

In Gallup’s research, they found that the vast majority of workers in the U.S. (70%) are not reaching their full potential – a problem with significant implications for American companies.  Are your people getting the support and coaching they need to do their best? Happy and content employees that feel respected in the workplace create better quality work, greater contributions and commitment to their jobs.

Despite our best efforts, employee engagement is still a major hurdle for most companies. In this age of talent shortages and high turnover, it’s imperative that employers understand what truly drives their staff’s satisfaction levels and which factors influence their departures. Few things are as costly and disruptive as good people walking out the door. Losing an employee means bearing the costs of recruiting, hiring, training and lost productivity all of which can wreak havoc on your day-to-day business operations.

Your approach to employee engagement should be tying into the most common reasons for employee resignations. If you want your best people to stay, you need to think carefully not just about how you develop them but about how you keep them wanting to stay. It’s been proven time and time again that engaged employees have lower turnover, lower absenteeism, higher productivity and higher profitability. It’s time to step up your employee engagement plan.

May 09, 2017

HR Question: Employee Handbook Guidelines on Salary Discussions

Question: Can we include language in our handbook that limits and/or prohibits employees from discussing their pay and other incentives with each other?

Answer: While employers expect their employees to be professionals and not discuss their pay or other perquisites with others, it is not a best practice to add a policy or language to your employee handbook prohibiting or limiting employee discussion about pay or incentives. For instance, the federal National Labor Relations Act (NLRA), enforced by the National Labor Relations Board (NLRB), specifically provides that employees cannot be prohibited from discussing compensation and other working conditions because such discussions are protected concerted activity under the law.

Further, the federal Department of Labor released a fact sheet detailing how pay secrecy increases an employer’s risks for liability in equal pay claims. Finally, it is important that you research local or state laws to ensure compliance with this delicate legal issue.

Q&A provided by ThinkHR, powering the UST HR Workplace for nonprofit HR teams. Have HR questions? Sign your nonprofit up for a free 30-day trial here.

May 03, 2017

UST Nonprofit Members Utilized Over $1.1 Million in ThinkHR Resources Last Year

The Unemployment Services Trust (UST), the nation’s largest and lowest cost unemployment Trust provider, today announced that last year alone it helped 2,200+ nonprofits save more than $1.1 million dollars in human resources services through its value-added HR Workplace add-on.

The UST HR Workplace powered by ThinkHR empowers nonprofit HR professionals with the guidance they need to be more effective and efficient in their jobs. By providing expert HR advice, thousands of HR templates, hundreds of training courses and an award-winning online library for all workplace concerns, the UST HR Workplace gives nonprofits the knowledge they need to avoid costly risks and liability issues.

“Maintaining risks in the workplace is crucial to any organization but specifically for the nonprofit sector where one unexpected risk can put the organization in a situation they’re unprepared for,” said Donna Groh, Executive Director of UST, “ThinkHR helps nonprofit HR professionals avoid costly litigation with the tools available to them through use of ThinkHR Live, Comply and Learn.”

Staying on top of the latest HR laws and educating employees on organizational policies can help mitigate volatile unemployment claims and reduce costs long-term. Last year alone, UST members took nearly 5,000 online training courses and submitted close to 1,500 HR questions. The most popular resources utilized included Workplace Safety and Harassment Prevention training, Compliance and compensation inquiries, the Employee Handbook Builder and downloadable HR forms.

The UST HR Workplace has been a go-to resource for UST’s participating nonprofit employers since its launch in 2014 and is a priceless support system that helps to save time and money – offered at no additional cost to UST members.

Nonprofits can get a free 30-day trial of the UST HR Workplace powered by ThinkHR by visiting http://www.chooseust.org/thinkhr/.

About UST http://www.chooseust.org/thinkhr/ Founded in 1983, the Unemployment Services Trust UST provides 501c3s with a cost-effective alternative to paying state unemployment taxes. UST participants save millions annually through claims management, hearing representation, claim audits, outplacement services and HR support. Join more than 2,200 nonprofits nationwide and request an Unemployment Cost Analysis at www.ChooseUST.org.
May 03, 2017

[Podcast] Searching for Your Nonprofit’s New Top-Notch Executive


Through the Noise recently spoke with Pamela Kaul, President at Association Strategies, Inc., to discuss how nonprofits can attract the best-fit candidates when searching for a new executive to head their organization.

Podcast Description:  This podcast discusses how most people can effectively talk about their company, but need to significantly improve upon how they talk about themselves—a skill that is crucial to advancing to and maintaining executive level status. The Founder and President of Association Strategies, Inc., Pamela offers three decades of experience in executive search, transition management and organization development.

Association Strategies, Inc. ASI is a premier executive search and transition management firm dedicated to finding and placing top notch talent in trade associations, professional societies, and nonprofit organizations worldwide. To learn more about Association Strategies, Inc., visit their website at http://www.assnstrategies.com/.

Listen to Podcast: http://throughthenoise.us/mediacast/250-association-strategies-pamela-kaul/

To stay up-to-date on the latest best practice tips and cost-saving ideas just for nonprofits, sign up for UST’s monthly eNews today!
May 03, 2017

Exercising Your Nonprofit’s Tax Alternative Could Mean Thousands in Savings

Recently, your nonprofit received its first quarter unemployment tax notice from the state.

Have you ever wondered about the gap between what you pay in taxes and what your former employees actually collect in unemployment benefits? Last year, after evaluating more than 185 eligible nonprofit organizations, UST found they were losing a combined $4,781,957.

By Federal law, 501c3 nonprofits do not have to pay state unemployment insurance taxes.

UST helps organizations like yours to keep more money in the nonprofit community without compromising the benefits paid out to deserving former employees. More than 2,200 organizations are already benefiting from a safe, cost-effective way to exercise their unemployment tax exemption and lower the hidden costs of HR, like hours spent filing paperwork.

If you’re a tax-rated nonprofit employer with 10+ employees or already direct reimbursing, please submit the online Unemployment Cost Analysis form and UST will readily determine whether you can save valuable time and money with their program. If you are currently overpaying, a UST Cost Advisor will provide you a custom two-year savings projection for free.

It only takes about 15 minutes to fill out the form—and UST participants often see savings of up to 60%—so we really encourage you to do it today.

When you join UST, you’ll be introduced to your dedicated Unemployment Claims Advisor, and receive access to a live HR hotline and nearly 300 employee training courses within 48 hours. To expedite your free Cost Analysis, go to www.ChooseUST.org/savings-evaluation and enter Priority Code: 2017BLOG.
May 03, 2017

Free Webinar: HR Compliance Impact with Washington’s First Moves

Are you keeping up with the Trump administration’s quick moves to change laws, enforcement actions and regulations to support business and our economy?

Presented by ThinkHR, this on-demand webinar explores President Trump’s first 100 days in office. The presentation will address issues and questions about rescinded Executive Orders, regulatory enforcement agenda changes and legislative moves that could impact your nonprofit’s business operations.

Discover what you need to know and should be doing relating to:
 
  • Wage and hour changes
  • Benefits and time off programs
  • Immigration
  • OSHA and safety
  • Other work-related rules


Watch the webinar recording today: http://links.thinkhr.com/Q0FW0oT0Kj1Rn0Wf900v9S0

Want access to more HR-certified webinar opportunities and a live HR hotline? Visit www.chooseust.org/thinkhr/ to sign up for a FREE 30-day trial of the UST HR Workplace, powered by ThinkHR.
May 03, 2017

UST Uncovers $4.7 Million in Potential Unemployment Claims Savings for 185 Nonprofits

The Unemployment Services Trust UST, a program founded by nonprofits for nonprofits, today announced it has identified $4,781,957 in potential unemployment liability savings for 185 eligible nonprofits.

By exercising their exclusive nonprofit tax alternative, as allowed by Federal law, 501c3 organizations participating with UST have the ability to pay only for their own unemployment claims, which can save them thousands annually. Because they are no longer subsidizing for-profit companies in the state tax system, and are receiving expert claims guidance, UST members can efficiently manage their unemployment claims while mitigating liability.

“Within the last three years, UST has identified over $16 million in potential unemployment claims savings for hundreds of nonprofits across the United States,” said Donna Groh, Executive Director of UST. “It’s incredibly rewarding to know that the UST program continues to provide financial relief to such hard-working nonprofits and the communities they serve.”

In addition to offering claims support, UST also help nonprofits cut costs further by helping organization streamline their workforce and avoid costly legal fees with robust HR resources built into its program.  These expert tools, including the live HR hotline, online job description builder and award-winning outplacement services, provide UST participants the extra bandwidth they need to strengthen their missions.

As the largest, lowest-cost trust nationwide, UST helps 501c3 organizations save valuable time and money through a host of workforce management solutions that include – unemployment claims management, cash flow protection, certified HR assistance, outplacement services and more.  With the ability to find hidden savings for both tax-rated and direct reimbursing employers, UST encourages nonprofits with 10 or more employees to benchmark their costs.
May 03, 2017

Bad Managers Aren’t Good for Business

Few things are as costly and disruptive as good people turning in their resignation. Finding qualified, motivated and reliable employees can be challenge enough but retaining them once hired can often be just as taxing. In order to prevent good employees from wanting to exit, companies and managers need to understand what they’re doing that contributes to an employees’ departure because people don’t typically leave jobs, they leave managers.

Many managers lack fundamental training in managing people. More importantly, they lack the values, sensitivity, and awareness needed to interact effectively with their staff which affects the company as a whole and causes the bottom line to suffer.
 
Let’s take a look at the type of manager behavior that send good people packing.

Micromanagement - Bosses who are always under foot and constantly requiring updates are exasperating to everyone. All managers should start out from a position of trust with their employees. Micromanaging shows a lack of trust and makes an employee feel like they can’t be counted on to do things effectively.

Failing to get to Know Employees as People – Developing a relationship with employees is a key factor in managing. Managers need to know how to balance being professional with being human. Because we spend more time at work than we do at home most days, it’s important that employees feel like they belong. Celebrating successes, both professional and person, and empathizing during hard times can go a long way.

Workload Burnout – If you want push people out the door, nothing does it better than overworking your staff and pushing the limits of excessive production. Managers tend to push their best and most talented to do more but overworking your employees is counterproductive and risky if you don’t compensate with some sort of recognition such as raises, promotions or title-changes.

Failure to Communicate – The best communication is transparent communication. Sharing as much information as possible helps to make employees feel engaged and empowered. It also opens the door for feedback, ideas and suggestions which every company should encourage.

Don’t Recognize Good Work – Everyone likes a pat on the back every now and then and it’s the managers’ responsibility to reward a job well done. It can be as simple as verbal recognition, a small token of acknowledgement such as a gift card for coffee or as grand as a raise or promotion.

Failure to Develop Skills – Talented employees are always looking to learn something new and missing the mark on this one can cause your best people to grow bored and complacent. If you take away their ability to improve, it not only limits them, it limits you too.

If you want your best people to stay, you need to think carefully not just about how you develop them but about how you treat them. Cultivating happiness and good will through methodical efforts will help to avoid any unnecessary losses.
May 03, 2017

On-Demand Training: Introduction to COA Accreditation

Don’t miss out on this NEW self-paced training to introduce you and your nonprofit team to COA Accreditation.

Presented by The Council on Accreditation COA, a nonprofit accreditor of human services organizations, this on-demand training is designed for people with little or no knowledge about COA.

The webinar will provide participants with a better understanding of:
 
  • The key concepts that define COA
  • The elements of COA’s accreditation process and standards
  • And more!


Watch the webinar recording today: bit.ly/2kDwGhh

This webinar series is part of UST’s efforts to educate the nonprofit sector. For more learning opportunities, tips and legal updates just for nonprofits, sign up for our monthly e-News today!
May 02, 2017

HR Question: Non-Paid Positions

Question: We are offering non-paid positions volunteer work to interns working at the office on research projects, collecting data and conducting study projects. What liabilities do we need to be aware of as these volunteer interns will be working on company premises?

Answer: One of the primary issues you face is in paying or not paying your interns. The Fair Labor Standards Act FLSA, which sets standards for the basic minimum wage and overtime pay, affects most private and public employment. Covered and nonexempt individuals who are “suffered or permitted” to work must be compensated under the law for the services they perform for an employer. Internships in the for-profit private sector will most often be viewed as employment, unless the test described below relating to trainees is met.

Interns in the for-profit private sector who qualify as employees rather than trainees typically must be paid at least the minimum wage as well as overtime compensation for hours worked over 40 in a workweek.

Test for Unpaid Interns

The determination of whether an internship or training program meets this exclusion depends upon all of the facts and circumstances, and the following six criteria must be applied when making this determination:
 
  • The internship, even though it includes actual operation of the facilities of the employer, is similar to training which would be given in an educational environment.
  • The internship experience is for the benefit of the intern.
  • The intern does not displace regular employees, but works under close supervision of existing staff this is the test that shows the intern is not answering phones, delivering mail, filling in for an absent employee, etc., and that the intern is doing work that is for his or her benefit and not necessarily for the benefit of the employer.
  • The employer that provides the training derives no immediate advantage from the activities of the intern, and on occasion its operations may actually be impeded.
  • The intern is not necessarily entitled to a job at the conclusion of the internship.
  • The employer and the intern understand that the intern is not entitled to wages for the time spent in the internship.


If all of the above factors are met, an employment relationship likely does not exist under the FLSA, and the act’s minimum wage and overtime provisions do not apply to the intern. This exclusion from the definition of employment is necessarily quite narrow because the FLSA’s definition of “employ” is very broad.

Important: As of May 25, 2016, the Second Circuit New York, Vermont, and Connecticut and the Eleventh Circuit Alabama, Georgia, and Florida have rejected the Department of Labor’s six-factor test and have adopted the “primary beneficiary” relationship test, which takes into account the economic reality between the intern and the employer. The primary beneficiary relationship test has seven factors:
 
  1. The extent to which the intern and the employer clearly understand that there is no expectation of compensation. Any promise of compensation, express or implied, suggests that the intern is an employee — and vice versa.
  2. The extent to which the internship provides training that would be similar to that which would be given in an educational environment, including the clinical and other hands-on training provided by educational institutions.
  3. The extent to which the internship is tied to the intern’s formal education program by integrated coursework or the receipt of academic credit.
  4. The extent to which the internship accommodates the intern’s academic commitments by corresponding to the academic calendar.
  5. The extent to which the internship’s duration is limited to the period in which the internship provides the intern with beneficial learning.
  6. The extent to which the intern’s work complements, rather than displaces, the work of paid employees while providing significant educational benefits to the intern.
  7. The extent to which the intern and the employer understand that the internship is conducted without entitlement to a paid job at the conclusion of the internship.


In examining these factors, no one factor is dispositive and courts should weigh the factors to determine the appropriate result depending upon the facts before them. The factors are also not exhaustive and, in certain situations, additional evidence may be appropriate to consider.

Here is our practical advice before you hire an intern:
 
  • Develop an intern policy and define the job carefully so that both parties are clear about job duties and expectations. This reduces misunderstandings that can lead to lawsuits. The policy should define the basic internship program, such as compensation structure or the fact that interns will be unpaid, eligibility requirements, and the intern’s at-will status. Make sure the policy does not establish what could be viewed as a legally binding contract. Never infer the promise of employment for a specified period.
  • Define supervisory roles and supervisor/intern evaluations. Reliable supervision is the key to preventing problems, including injuries, discriminatory actions, and performance failings. Make sure all supervisors know who is overseeing the work of each intern.
  • If possible, obtain formal documentation from the intern’s college explaining the educational relevance of the internship if the intern will earn credits.
  • Ask whether the school provides liability insurance to cover damage caused by a student. Many schools carry the coverage. Also, if the company has employment practices liability insurance, check whether it extends to interns.


Once the intern is on board:
 
  • Manage interns as closely as employees, if not more so. The company can be held responsible for the actions of any workers, including unpaid interns, while they are performing work for the company. Courts will view interns like employees, as “agents” of the company.
  • To ensure interns are paid correctly, maintain time records. To avoid the possibility of FLSA violations, companies who find themselves in the position of “employer” should ensure their interns accurately capture and are paid for all of their hours of work.
  • Apply the company’s workplace policies to interns, for both consistency and good positive employee relations reasons. Interns who are considered employees have all of the legal protections regular employees have, and even unpaid interns may be able to pursue claims under Title IX, which bans sex discrimination in “any education program” or pursue common-law job-bias claims, such as infliction of emotional distress.
May 02, 2017

Delivering Your Mission Beyond the Web

The web emerged, in the 1990s and provided endless possibilities of engaging potential customers through communication and interaction – a pivotal moment for the nonprofit community.

Since its inception, audiences have come to expect a different kind of experience of being fully embedded in the life of an organization through the worldwide web.  Organizations quickly came face-to-face with not only technical and operational issues but content barriers as well, all of which were far more difficult to overcome than expected. Organizations were also dealing with trying to figure out how to remain relevant to audiences looking to the web for their information and quickly learned that their standard marketing materials did not translate to the web. This required organizations not just to repackage what they were producing but also create new ways to transform how audiences receive, process, and interact with content.

The growth of social media over the last several decades has been boundless and continues to grow by staggering leaps. How we communicate with our audience changes on a constant basis and we are forced to adapt quickly. Just pushing a message won’t create a relationship but you are uniquely qualified to provide the perspective and guidance that your potential clients are looking for by creating public value and promoting an intuitive understanding of what your organization is about.

Building a mission-delivery engine requires a thoughtful process and the ability to create dynamic content to meet the needs of your audience. Organizations that know its greatest resource is its understanding of what its audience wants is the stepping stone to successful engagement.

Some helpful tips:
 
  1. Rethink your nonprofits programming strategy and enhance the relevancy of the organization
  2. Create partnerships within your network to help build content and potential audience members
  3. Reach out to stakeholders to solidify partnerships and secure long-term engagement and support
  4. Engage all facets of your organization to create an engine that delivers and communicates value
  5. Utilize the web’s ability to encourage interaction and dialogue, creating ways to tear down the boundaries between your nonprofit and the nonprofit audience
  6. Enrich the conversation by offering opportunities to participate and share ideas

The web is central to how we enable, activate, and resource our mission. With multiple points of views and supporters, we’re enabling results that form something new. Get back to the possibilities that originally inspired us about the web and be intentional by providing a space on the web in which your audience’s needs are met.
May 02, 2017

Recruiting and Hiring: Get the Recipe for the Secret Sauce

What is top-of-mind for almost every HR practitioner in 2017? Recruiting and hiring and getting the recipe right to be successful.

It’s a competitive world for hiring managers and no one wants to get chopped or leave out a key ingredient.

Presented by ThinkHR, this on-demand webinar cooks up ideas and best practices for:
 
  • Creating a great applicant experience from first impression to hire
  • Short-term hiring (including summer interns)
  • Creating and implementing inventive interview questions and interpreting the answers
  • Onboarding communications

Watch the webinar recording today: http://links.thinkhr.com/o01iW00al00fSK09oWT9nR0

This webinar offers 1 HRCI and 1 SHRM-approved credit. Want access to more HR-certified webinar opportunities and a live HR hotline? Visit www.chooseust.org/thinkhr/ to sign up for a FREE 30-day trial of the UST HR Workplace, powered by ThinkHR.
May 02, 2017

Steady Job Growth Continues in February

February proved to be another strong month for job growth with employers adding an additional 235,000 workers to their payrolls, more than the 200,000 expected. Additionally, the original 246,000 positions reported in January were revised upward to 261,000.

The unemployment rate dipped slightly to 4.7% in February, down from 4.9 percent a year earlier and the number of persons employed part time for economic reasons was little changed at 5.7 million.Both the labor force participation rate (63%) and the employment-population ratio (60%) also showed little change for the month. The number of long-term unemployed (those jobless for 27 weeks or more) was essentially unchanged at 1.8 million in February and accounted for 23.8 percent of the unemployed. Over the year, the number of long-term unemployed was down by 358,000.

Job gains occurred in construction (+58,000), professional and business services (+37,000), private educational services (+29,000), manufacturing (+28,000), health care (+27,000), and mining (+8,000) while retail trade employment edged down in February (-26,000), following a gain of 40,000 in the month prior. Employment in other major industries, including wholesale trade, transportation and warehousing, information, financial activities, leisure and hospitality, and government, showed little to no change over the month.

In February, average hourly earnings for all employees on private nonfarm payrolls increased by 6 cents to $26.09, following a 5-cent increase in January. After years of stagnant wage growth, average hourly earnings have risen by 71 cents over the year.

With the unemployment rate at levels the Federal Reserve considers to be full employment and the blockbuster report on job gains, the path is clear for the Fed to raise its benchmark interest rates next week when they meet again.
May 02, 2017

Making the Most of Your Staff’s Diversity

Have you ever critiqued a coworker because of their overbearing tendencies or their abrasive personality? Don’t worry… you’re not alone in your frustrations. However, learning to dissect and identify your own and others’ personality traits can actually increase work ethic and strengthen internal relationships—paving the way for a stronger organization overall.

For nonprofits, employees’ collaborative efforts are often the key element to mission advancement.  But clashing personalities working toward the same goal can lead to resentment and impatience in the work place.

Learning to recognize and understand others’ personality strengths and weaknesses can help you appreciate the diverse environment you work in.  Specifically, nonprofits can take advantage of their diversity when it comes to improving their employment procedures and ensuring ongoing structural soundness.

Basic working styles can often be separated into 4 general categories:

  1. Learning—Learners are the researchers.  Unable to quench their thirst for knowledge, learners are constantly looking for the root of current and potential problems.  For instance, with regard to your organization’s employment practices, learners can help analyze the strengths and weaknesses of your workforce, analyze how better documentation and standardized hiring practices can lead to a stronger, more long-term labor force.
  2. Loving—These individuals are known for their relationship building abilities. They tend to show empathy and kindness towards others and understand how to approach difficult situations with grace. Spreading optimism throughout the office can help your nonprofit maintain a “glass-half-full” outlook on everyday work problems. Internal positivity and support alleviates stress during unanticipated budget or employee loss—providing you with a sense of security and consistency.
  3. Doing—Doers are known to execute and accomplish set goals. They thrive on lists, deadlines, and projects. For example, by utilizing this focus and attention to detail, nonprofits can analyze and restructure their training and continued education opportunities—leading to greater time efficiency and overall HR effectiveness.
  4. Leading—Leaders create and persuade by providing your employees with the tools to succeed.  Able to paint a picture of their visions, using innovation and passion, leaders are able to easily rally support behind their ideas. Great leaders inspire employees to constantly push themselves and take calculated chances to further your nonprofits’ mission. With each leader setting the bar even higher for the next, your nonprofit will be on track for upward mobility and constant procedural refinement.


Whichever working style team members possess doesn’t really matter by itself.  What most affects a nonprofit’s success is the compilation of strengths your team brings to the table and your team’s ability to successfully work together as a cohesive unit. As long as you understand and utilize everyone’s unique abilities, pertinent to your team’s progress, your nonprofit will continue to flourish.
May 02, 2017

[Podcast] Board Recruitment

Through the Noise recently spoke with Jeff De Cagna, Executive Advisor at Foresight First LLC, to discuss the way you think about board recruitment, management, and collaboration. Listen below or check out the full library of podcasts here.

Podcast Description: This podcast discusses how nonprofit organizations might be missing a crucial opportunity for growth and relevance by underutilizing their boards. Jeff De Cagna is an author, speaker and advisor for associations and non-profit organizations across North America and around the world with decades of experience under his belt.

Foresight First LLC is a governing orientation that provides actionable insights on plausible futures by challenging association and non-profit boards to deal productively with the past so they can focus their attention on the future and pursue the generative work of transformation. To learn more about Foresight First LLC, visit their website at www.foresightfirst.io.

Listen to Podcast button- RGB

To stay up-to-date on the latest best practice tips and cost-saving ideas just for nonprofits, sign up for UST’s monthly eNews: http://www.chooseust.org/
May 01, 2017

Webinar Recording: Build a Great Safety Program

Make your “___ Days Accident Free” sign happy.

Do all your employees want to be on the safety team? Are you turning people away from your slips, trips, and falls training? Yea, we didn’t think so.

Workplace safety is important and ongoing, yet it’s tough to get employees excited and to stay on top of safety plans, regardless of the industry you’re in. Presented by ThinkHR’s workplace trends expert Don Phin, this on-demand webinar provides insight on the many ways to revamp or create a new safety plan.

In this webinar, Don discusses:
 
  • The importance of OSHA training and regular safety inspections
  • Creating and implementing a safety plan
  • Getting your employees excited about safety


Watch the webinar recording today: http://links.thinkhr.com/A20b09KT10W9fSn00R0C0oW

This webinar offers 1 HRCI and 1 SHRM-approved credit. Want access to more HR-certified webinar opportunities and a live HR hotline? Visit www.chooseust.org/thinkhr/ to sign up for a FREE 30-day trial of the UST HR Workplace, powered by ThinkHR.
May 01, 2017

HR Question: Employees That Are Always “On”

Question: Generally our employees are “always on”, meaning they check work emails and communicate with co-workers/supervisors via smartphones during all hours. However, some of our employees are beginning to feel overwhelmed. Any suggestions?

Answer: Although employers may see the “always on” employee as highly productive, the constant state of being readily available can leave employees feeling overwhelmed and exhausted. To combat this struggle, employers may:
 
  • Elect to simplify the workplace and clearly outline expectations of employees during non-working hours.
  • Implement more flexible workplace standards encouraging employees to take time off and teach employees how to prioritize the constant flow of work. Employees inundated with information overload will benefit from streamlined information that is easy to understand and apply.
  • Teach employees how to delegate tasks and help employees learn new skills to manage their time so as to decrease the sense of a “workaholic” environment.
  • Outsource tasks to free up employee time.
  • Direct supervisors not to send employees emails or message employees after standard working hours so as to put employees more at ease and not feel the pressure to be "always on."
Note: The application of any new or existing workplace policy must be applied consistently and without discrimination throughout the workforce.

Q&A provided by ThinkHR, powering the UST HR Workplace for nonprofit HR teams. Have HR questions? Sign your nonprofit up for a free 30-day trial here.
February 10, 2017

5 Enviable Traits of Top Nonprofit Employer

You may think that a decent wage and working for a mission matters most to nonprofit workers, but there are key things that the best nonprofit employers do to give their staff that extra boost – helping retain them longer and providing a more satisfactory workplace.
Here are our top 5 organizational traits that make a nonprofit the best place to work:

1. Give them room to grow. Employees need to know their duties and their responsibilities are recognized, and that there is a clear path to growth. Recognizing those employees that are eager to take on more can help you craft an upward moving path for them. And remember it’s okay to ask! What do they see themselves doing? What can they offer? Letting them feel involved in their own future gives them confidence in themselves and their leaders.

2. Have mentors. The next leaders are already in our midst. Giving them the tools they need – direct from the experts – is pertinent to maintaining a strong nonprofit sector. Who’s better than leaders within your own organization to provide this? Sometimes assigning a formal mentor to an employee is necessary to build this type of relationship. Consulting with your executives and even executives at other organizations as to who they can stand by and provide career direction, might just open some doors to some true talent development.

3. Ensure a fair workplace. Limited HR staff often means nonprofits are “winging it” when it comes to applying workplace rules. But are the rules fair, and more importantly, do they follow the law? You might think closing the office for a week during Christmas is okay if you require employees to work Saturdays leading up to the holiday (this is a true story), but that would be classified as overtime and not paying them appropriately could cause a damaging lawsuit for your organization. Wrongful terminations are another big source of costly legal exposure.

4. Train your managers to be the best. Employee satisfaction often starts with having the right guidance. Training your managers to be great managers helps provide the framework for the entire organization. People often leave managers, not companies… and because good leaders aren't born (they're created), providing leadership education and management-skill training is vital to helping build the leadership an organization needs to retain employees. UST offers 200+ free online training courses for managers and employees when you join the UST Program, which is exclusive to nonprofit organizations.

5. Acknowledge they have lives outside of work. As an employer you might think your role starts and stops during the 9-5 job. But recognizing that life-work balance is important, and giving employees options like flexible hours, working from home occasionally, discounted gym memberships or sponsorship of activities like registration in a race or creating a softball team, can help foster more happiness and productivity at work. With many for-profit companies making these types of moves, it’s important to recognize how the nonprofit sector can provide equally satisfactory jobs for workers. There are all kinds of ways nonprofits make a difference for their employees. Tell us some of your ways on facebook!
February 07, 2017

The New Year Starts off Strong with Employment Gains

Employers added 227,000 jobs in January, exceeding economists’ expectations and marking the 76th consecutive month of job growth. This extends the record streak of job creation in the US and could reflect an economy that is approaching full employment.

Both the number of unemployed persons, at 7.6 million, and the unemployment rate, at 4.8 percent, were little changed from the prior month. The labor-force participation rate – Americans who had a job or were looking for one - ticked up to 62.9 percent from 62.7 percent in December, but it is still near its lowest level since the late 1970s.

The underemployment rate – people that are unemployed plus those who work part-time – rose 0.2 percent in January. Though the rate has fallen considerably in recent years, this is its highest level since October and nearly twice the level of the official jobless rate. Long-term unemployment – Americans out of work longer than six months – remains elevated at 24.4 percent.

America added 46,000 jobs in retail trade while construction rose by 36,000 and financial activities gained 32,000 jobs. Employment in health care also continued to trend up in January with an additional 18,000 positions being filled. Employment in other major industries, including mining, manufacturing, wholesale trade, transportation and warehousing, and information and government, showed little to no change over the month.

In January, average hourly earnings rose by 3-cents, following a 6-cent increase in December. Over the year, average hourly wages have risen by 2.5 percent, a sign of continued momentum from last year.

While this is the first jobs report to be released under the Trump administration, the survey was conducted weeks before the Presidential Inauguration so no doubt all of America will be watching closely to see how the state of unemployment starts to unfold.