When you join UST, you organization is automatically assigned a dedicated claims expert through Equifax Workforce Solutions (WS). This service is provided as part of your participation in UST, at no extra cost.
Currently the average cost of a claim in the U.S. is $5,191, but working with an claims administrator can lower the average cost. UST participants working with our expert claims administrators see a significant drop in their claim costs to an average of only $2,287.
Your claims representative is your partner in lowering your unemployment costs. Your representative will process and monitor all claims filed against your organization, giving your staff more time to focus on other tasks. WS has processed 16,549 claims for UST members through the end of October this year and saved these organizations more than $23 million through protested claims and an additional $4 million through hearing wins.
Your claims representative will seek to:
- Detect any irregularities or improper charges
- Disqualify and defer claims
- Protest all inaccuracies
- Audit claims and credit back money to your agency
The claims monitor saves UST participants more than $35 million annually by disqualifying inappropriate claims and performing claims audits. By presenting the inappropriate claims back to the state on your behalf, the claims monitor is able to win credits back to your organization from the state.
UST participation does not change the way your former employees access unemployment benefits, or the payment of justified claims.
Many UST participants have found the claims services to be of significant value. In fact, if your organization were to contract independently on a fee-for-service basis with Workforce Solutions, you would pay significantly more for its services than you would through UST.
In addition to claims monitoring, they offer risk management and claim prevention services that include:
annual free training seminars, telephone consultation, reports of ongoing claims activity, online access to your account and a unique online educational tool for your agency to access free of charge.
About Workforce Solutions
Workforce Solutions is an industry leader and the largest provider of employment and income verifications in the U.S., with over half the Fortune 500 relying on them for this service.
WS is also the largest provider of unemployment tax management services. Their expertise in unemployment claims handling and employment tax matters is unsurpassed in the industry, and they have a proven track record in delivering savings for clients.