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Administrative Services
The Participation Agreement you completed, upon enrolling in the Trust, addresses all of the responsibilities of the Administrator and your agency's requirements as a participant. The following is a guide to provide you with the information regarding the most frequently encountered functions of the Administrators.
RECORD CHANGES
Below are important changes you need to understand upon enrolling in the Trust. So that we may serve you effectively with your unemployment claims, it will be necessary to ensure each of these items is followed and communicated to everyone involved in the payroll or unemployment claims process, and that they are informed of your Agency's participation in the Trust and the change to a direct reimburser status.
  • New State Account Number. Upon enrolling in the trust and receiving direct reimburser status with the state, your Agency's unemployment state account number will change. This new number will be mailed directly to your office, or to your payroll service, and a copy will need to be forwarded to the Administrator as soon as it is received.
  • Payroll Service Updates. If you use a payroll service to file your quarterly payroll tax reports and pay employer taxes, you must inform them that you have elected to become a direct reimburser. They should no longer pay the state unemployment insurance tax or collect it from your agency; however, they should continue to report the employee information to the state, and to provide you with wage detail and taxable wage base information. The reports generated by your payroll service will be used to calculate the funds to be paid to the Trust.
  • Address of Record Change. Upon enrollment, you signed a power of attorney form allowing the claims monitor, TALX, to represent your Agency for all unemployment claims issues and to make them the "address of record" for all state unemployment mail. It is essential that you maintain this election. Should you receive any unemployment claims or charge statements at your office, please forward these items immediately to TALX at the appropriate address for your state.
  • Changes in Agency Contacts. Keep your Administrator updated with any changes in your address, phone number, fax number or key contact people.
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QUARTERLY CONTRIBUTION INVOICE
Contributions to the Trust are due quarterly for the preceding quarter. You will be billed during the first week of the month following the close of each calendar quarter. It is important that payment be made within 30 days of the date of billing. Failure to make contributions in a timely manner will result in your Agency's termination from the Trust. It is your responsibility to accurately complete the invoice with information regarding your Agency's quarterly gross and taxable wages and contribution rate; you will compute the quarterly amount due to the Trust. A copy of your quarterly state payroll tax return wage detail should be returned to the Administrator along with the completed invoice and your remittance to: Unemployment Services Trust PO Box 60820 Los Angeles, CA 90060-0820.
CONTRIBUTION RATES
Your Agency's quarterly contributions into the Trust are based on your assigned contribution rate and actual taxable wages. After the initial guarantee period, your rate is developed actuarially, based on a formula recognizing your agency's contribution and unemployment claim history, outstanding claims, investment return on Trust funds held, and operating expenses. Annual contribution rates are available and are mailed to participants in February of each year.
EXPERIENCE CREDITS
Every summer, the Trustees review the prior year's financial results. With the assistance of the program actuary, a determination is made as to the availability of an experience credit for those agencies with qualifying claims experience. If a credit is declared, eligible agencies receive a reduction in their required reserve for the approved amount. The agency may opt to have this amount refunded to them or apply it to their third quarter billing. An agency must be an active Trust participant for three full years before it is eligible for possible experience credits.
RENEWALS
Upon request, your agency must complete a renewal application with current and projected financial data. The actuary and bond insurers periodically require this information. This information is essential for the Trust to maintain appropriate insurance.
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RESERVE BALANCES
The Administrator monitors your agency's contribution and claim activity and provides this information to the actuary for use in the determination of your contribution rate after the guaranteed period. The actuary determines adequate reserve balance for the Trust and agencies.
CLAIM REIMBURSEMENT
Quarterly or monthly, the state will bill the Trust for each Agency's unemployment claims paid. A charge statement is mailed by the state to TALX, who is your agent of record for unemployment taxes. If a charge statement is inadvertently mailed to your office by the state, please forward it immediately to your TALX regional office. Upon receipt, TALX reviews all paid claims for accuracy based on claims you or your agency reported to them during the period. They then forward the charge statements to the Administrator for payment. All amounts reflected on the charge statement that are chargeable to the Trust will be paid to the state. If there are any amounts in dispute, TALX will advise as to the course of action. The state imposes penalties on late payments so it is critical that these be routed appropriately. Late payments may be billed back to the Agency in cases where the Agency did not forward them prior to the due date and allow for sufficient processing time. The Administrator, AGIA, Inc., is available to answer any questions you have about the program, to assist you if you have problems with claims reimbursements, or if you have questions about a contribution rate or invoice statement. You can e-mail us at info@chooseust.org or call at 888-249-4788.
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